https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1197037#M26501 <P>Melsand1,</P> <P>&nbsp;</P> <P>Adding to the above suggestion, did the user you bought it from remove the base station from their account? This must be done to release the S/N allowing it to be claimed on the new account.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 28 Dec 2016 22:37:39 GMT JamesC 2016-12-28T22:37:39Z https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1196522#M26499 <P>I bought a system second hand &amp; cant get it to load</P><P>&nbsp;</P> Wed, 28 Dec 2016 06:34:02 GMT https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1196522#M26499 Melsand1 2016-12-28T06:34:02Z https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1196620#M26500 <P>Try a reset, holding the reset button on the base until the LEDs flash amber. &nbsp;Let it reboot - do you get 2 green LEDs, power and Internet? &nbsp;Can you then add the base to your account? &nbsp;Details.</P> Wed, 28 Dec 2016 13:05:19 GMT https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1196620#M26500 jguerdat 2016-12-28T13:05:19Z https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1197037#M26501 <P>Melsand1,</P> <P>&nbsp;</P> <P>Adding to the above suggestion, did the user you bought it from remove the base station from their account? This must be done to release the S/N allowing it to be claimed on the new account.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 28 Dec 2016 22:37:39 GMT https://community.arlo.com/t5/Arlo/bought-second-hand-amp-cant-get-it-to-link/m-p/1197037#M26501 JamesC 2016-12-28T22:37:39Z