topic Re: Can't re-add wireless camera in Arlo

Can't re-add wireless camera

Jibba62 — Tue, 27 Dec 2016 06:38:19 GMT

Guys, purchased the twin pack wireless cam set today. Right from the start, one camera was easy to synch and the other just did not want to. I removed that one with the intention of re-adding it and trying again, thats where the problems started. It won't let me re-add another cam. It takes me through the set-up wizard, but then I click 'finish' - it just comes up with a blank and takes me right back to the start (IE - add another device).

Unfortunately, I removed BOTH after that and now neither are showing.

Yes, reset the base station.
Yes, batteries out of cam and tried to start again...etc etc

Help please?

Re: Can't re-add wireless camera

TomMac — Tue, 27 Dec 2016 12:48:32 GMT

You don't say what device your using to set up... PC is prob the easiest

Also, what are the LEDs doing on the front of the base ?

Do a factory reset on the base... ( don't know if you did that or reboot )( hold reset for 10 secs till front leds flash )

Make sure in settings the cameras are actually removed ( you may have used REMOVE DEVICE )

Bring cameras back as new doing a quick push of the base sync button, then a couple secs later the camera.

If none of this works,,,, you can take it back

Re: Can't re-add wireless camera

Jibba62 — Mon, 02 Jan 2017 05:38:03 GMT

Ended up returning it and the new units are working ok. Question now is, why when there is movement detected, it is only taking a 10 second video..? How can I change that..?

Re: Can't re-add wireless camera

jguerdat — Mon, 02 Jan 2017 12:36:10 GMT

Mode tab, click on your base and edit the Armed mode. Better yet, create your own custom mode using the Armed mode as an example.