topic Re: Firmware won't update in Arlo

Firmware won't update

Stu12a — Thu, 29 Sep 2016 18:46:03 GMT

I have a green screen preventing me from viewing on my android device saying I need to do a firmware upgrade. I try to do one but nothing happens. I have logged on using iPhone and also computer to initiate the firmware upgrade for the cameras and both of them work using anything other than my android device. I have tried re installing the arlo app on my Samsung but still cannot view the camera feed on my Samsung phone. Any help would be appreciated

Re: Firmware won't update

jguerdat — Thu, 19 May 2016 13:03:17 GMT

There's no Canel/Do Not Update button to click on that dialog box?

Re: Firmware won't update

Stu12a — Thu, 19 May 2016 14:13:41 GMT

Nope, the preview screen that usuallyrics has the last picture on it and the play button is green with firmware update available and the update button and doesn't do anything

Re: Firmware won't update

jguerdat — Thu, 19 May 2016 19:55:13 GMT

Restart the base and try both the app and browser to see if things change.

Re: Firmware won't update

butchlaine — Mon, 26 Dec 2016 17:21:15 GMT

reset base station & router.

Using comcast web service

Re: Firmware won't update

jguerdat — Tue, 27 Dec 2016 11:49:21 GMT

Wait overnight - did it update?