topic Arlo Wire Free system in Arlo

Arlo Wire Free system

Zookeeper91326 — Sat, 24 Dec 2016 01:04:08 GMT

Since the last "upgrade," 2.3.1, the Favorite Star option is no longer working. I have tried to star a recording and the star does not light up indicating that footage is saved. Any suggestions?

Re: Arlo Wire Free system

steve_t — Sat, 24 Dec 2016 08:06:14 GMT

Favorite videos aren't saved. They're just marked as favorite. They'll still delete after the amount of days on the server as per your plan. If you want to keep a video, you'll need to download it

Re: Arlo Wire Free system

Zookeeper91326 — Sat, 24 Dec 2016 08:29:24 GMT

I guess I didn't explain, Clearly. The yellow star that appears when you hit "favorites," is not appearing.(that lets you to mark/note footage that you don't want to delete).

Re: Arlo Wire Free system

jguerdat — Sat, 24 Dec 2016 13:53:27 GMT

I just tested this with both the Android app and a browser - works on both. The app needs to have the video paused before displaying. What device/interface are you using?

Re: Arlo Wire Free system

Zookeeper91326 — Sat, 24 Dec 2016 18:47:47 GMT

The issue is happening with my IPad 2. The Favorite Star is missing.

Re: Arlo Wire Free system

jguerdat — Sat, 24 Dec 2016 19:29:45 GMT

Sounds like an app problem. Try a browser - if that works, it's definitely an appmissue. If a reinstall doesn't fix it, open a case using the Contact Support link at the bottom of the desktop version of these pages.