topic Re: firmware will not load for camera 4 in Arlo

firmware will not load for camera 4

P_Strong — Thu, 22 Dec 2016 20:45:24 GMT

firmware will not load for camera 4. I took the first set back to the store and now the second one is haveing the same issue. Need guidance. It would be even better if there was a way to reach person in real time to fix the problem.

Re: Firmware

TomMac — Wed, 21 Dec 2016 22:15:11 GMT

Is this an Arlo GO...prob not..so what camera are you having trouble with and post in the correct location please.

Re: Firmware

P_Strong — Thu, 22 Dec 2016 00:16:06 GMT

×VMC4030| Arlo Pro Wire-Free Camera......

Re: Firmware

jguerdat — Thu, 22 Dec 2016 14:25:02 GMT

As noted, this is the wrong area. However, updates should occur overnight automatically. Did they?

Re: firmware will not load for camera 4

RWTreat — Thu, 22 Dec 2016 22:23:42 GMT

I have the same problem. I bought the refurbished 4 camera set and I had it set up in running in 10 minutes. Each camera worked great except one. I have been given the run around trying all the normal things to make sure. This is not rocket science people. I tried it all many times. The camera is defective, but for some reason they refuse to accept that. I just want a replacement. Other wise the system is great.

On the phone with voice support now and don't seem to be getting any where. It doesn't help that the person I'm talking to does not speak English very well. Very frustrating.

Re: firmware will not load for camera 4

JamesC — Fri, 23 Dec 2016 18:51:50 GMT

RWTreat,

I have reviewed your case and it appears an RMA has been issued for your camera. Please refer to your case for additional information.

JamesC

Re: firmware will not load for camera 4

RWTreat — Fri, 23 Dec 2016 19:02:41 GMT

Yes it has. I am happy with the result although it seemed way harder than necessary.