topic Re: new app update for iOS double displayed devices in Arlo

new app update for iOS double displayed devices

jqcastelli — Thu, 22 Dec 2016 18:38:16 GMT

The new app update for iOS doubled the devices the. Wiped out my base station and set up. Fix it

Re: new app update for iOS double displayed devices

TomMac — Thu, 22 Dec 2016 18:38:27 GMT

They are aware of the problem and working on it.

Re: new app update for iOS double displayed devices

jqcastelli — Thu, 22 Dec 2016 18:38:39 GMT

This is compromising the security of my house and the app needs to be repaired ASAP.

Re: new app update for iOS double displayed devices

JamesC — Fri, 23 Dec 2016 16:20:37 GMT

Please download the latest version of the iOS Arlo mobile app (2.3.1) from the app store.

Are you still seeing this behavior?

JamesC

Re: new app update for iOS double displayed devices

jqcastelli — Fri, 23 Dec 2016 16:29:14 GMT

Downloaded app this morning. Reset the Base and still no response. The net analyzer I run sees the base and responds when pinged.

All cameras are still missing and cannot Add Base Station either. This update occurred on 12/21. It duplicated the cameras then wiped them out, and finally the Base Station would not respond.

I removed the Base station and started a full New Setup but the Base will not respond.

The system was working great until that update went in and I am very unhappy as our home security is now compromised and with Xmas deliveries being laid on the doorstep we are worried nefarious individuals will target our house and steal packages off the porch.

This is is not good at all. Very very unhappy.

Re: new app update for iOS double displayed devices

afbutler1 — Fri, 23 Dec 2016 18:41:39 GMT

Version 2.3.1, just released, caused the smear doubling issue. My camera displays were just too dark before it.

Re: new app update for iOS double displayed devices

jguerdat — Fri, 23 Dec 2016 19:07:18 GMT

If resetting the base to start over fresh, DO NOT use the New System Setup. Log in and use the Add Device button on the Devices tab after removing everything from Settings, My Devices.

Re: new app update for iOS double displayed devices

jqcastelli — Fri, 23 Dec 2016 21:15:49 GMT

Factory reset Base Station with cat5 unplugged. Plugged cat5 back in hit reset. App had been switched to another band on my Netgear dual band DSL router when update was loaded on 12/21. Resynching all cameras. Coming back to life. Something about that update and Dual band routers.

Re: new app update for iOS double displayed devices

jqcastelli — Sat, 24 Dec 2016 01:24:00 GMT

After I cleared the library, all of the cameras were doubled so now I see duplicates of all the views on the main page. What is wrong?

Re: new app update for iOS double displayed devices

jqcastelli — Sat, 24 Dec 2016 01:38:24 GMT

It seems as though the new update is seeing both bands of my Netgear 3800 dual band router. It switches from one band where the app is setup and sets the wifi channel to the one not assigned to the iPhone. When it is switched everything is duplicated - base and cameras and they. I longer function.

Re: new app update for iOS double displayed devices

ArloCa — Sat, 24 Dec 2016 18:57:56 GMT

The Arlo update on ios - the seeing double faux pas extends to the Arlo Q as well. Re installing the app and re syncing the cameras does not work [for me anyway] so waiting for a fix from Netgear seems to be the best option at the moment.

Re: new app update for iOS double displayed devices

ArloCa — Sat, 24 Dec 2016 19:00:22 GMT

Arlo development team - I'm sure this issue bites into time with your families this Christmas. Thank you for your hard work and all the best to the team.

Re: new app update for iOS double displayed devices

jqcastelli — Sat, 24 Dec 2016 21:05:10 GMT

Thanks for putting time in to the fix. It seems as though the QA cycle was not implemented before version release. Must not be using Agile methodology.

Re: new app update for iOS double displayed devices

jqcastelli — Tue, 27 Dec 2016 00:31:45 GMT

Still duplicating cameras and Base Station. Camera status reports no battery left even though new batteries (checked good) are in the cameras. Are you still working on a fix?

Re: new app update for iOS double displayed devices

Betstu2004 — Tue, 27 Dec 2016 14:35:56 GMT

Same issue here - the first time this happened deleting the duplicate cameras with dead battery ended in a disaster and had to reset the whole system.

Re: new app update for iOS double displayed devices

jqcastelli — Tue, 27 Dec 2016 15:24:12 GMT

This really needs to get fixed. I am concerned about the security of my system and the Arlo database server. Was this massive error a result of a malicious hacking prank or just a neophyte programmer that was hired? I used to live my system but now I have reservations.

Re: new app update for iOS double displayed devices

avinesh — Tue, 27 Dec 2016 17:41:28 GMT

I have the same issue with Arlo camera and now it's not showing in my iOS apps. Called technical support of no resolution and waiting to get help from high level support...

Re: new app update for iOS double displayed devices

jqcastelli — Tue, 27 Dec 2016 18:06:37 GMT

Check your wifi connection first. Turn the wifi off on your iPhone then turn it back on. Check Arlo

If camera does not appear try this

Power down your hub for 7 seconds. When the left two lights turn green, means your hub is connected to the internet, press the sync button and then the button on your camera.

If you see two of the same camera images wait for the app fix that is underway.

Re: new app update for iOS double displayed devices

jqcastelli — Wed, 28 Dec 2016 03:28:53 GMT

To add more test results. My wife has an iPhone 5c. She only sees rhe number if cameras available but can't see any images. If you select the filter option then she sees duplicates if every camera. Under active devices it only shows the number of cameras we have and no dupes. We are running five cameras. Hopefully this test data helps the app developers fix this issue. Please respond Netgear.

Re: new app update for iOS double displayed devices

garbonzo1111 — Wed, 28 Dec 2016 05:49:45 GMT

Same issue. App shows double feeds from my two cameras. Removed both cameras and then resynced. On the webpage, there is only one feed from each camera, but on both iPad and iPhone (both with the 2.3.1 update), I see double feeds. Odd thing is the double feed from each camera shows the battery life as zero, but the "original" feed from both cameras shows the battery life as 80% plus (I've changed the batteries in both cameras within the past two weeks).