topic Re: IOS App thumbnails greyed out in Arlo

IOS App thumbnails greyed out

ElFlacoDeAntes — Tue, 20 Dec 2016 17:11:50 GMT

Arlo app 2.3.0
IOS 9.3.5

Just updated the app on my wife's Iphone 6 and the new version is showing the thumbnails in the device list greyed out. I searched for this and didn't see anything related to this. Anyone know if this is intentional? Not a deal-breaker but makes seeing seeing status-at-a-glance more difficult as details are hidden.

Re: IOS App thumbnails greyed out

Tress66 — Wed, 21 Dec 2016 03:06:56 GMT

Exactly same happening on iPhone 7+ and iPad Air. Looks normal on pc and on android devices - ios update seems to have a bug in it. Quick fix would be appreciated.

Re: IOS App thumbnails greyed out

JamesC — Thu, 22 Dec 2016 17:01:47 GMT

The engineering team is aware of this issue and is working hard toward a resolution. I will post an update when I have more information.

Thank you for bringing this to our attention,

JamesC

Re: IOS App thumbnails greyed out

Tress66 — Fri, 23 Dec 2016 00:56:14 GMT

Nice turnaround time. Just dl'd the latest update and all is well once again. Thank you!!

Re: IOS App thumbnails greyed out

JamesC — Fri, 23 Dec 2016 16:05:32 GMT

This issue has been resolved with update 2.3.1. Please download the latest Arlo mobile app version from the app store.

JamesC