topic Re: VMB300 webportal will not claim base station says contact tech support? in Arlo

VMB300 webportal will not claim base station says contact tech support?

darrellg — Thu, 22 Dec 2016 02:13:51 GMT

Everything seems fine until I goto the portal and try to add the base station? My network picks it up fine connects to the internet. Both lights are green? Reset and tweeked network settings and no ports are blocked? Tried direct on two service providers I use and same thing? This is my first try at setting it up?

Re: VMB300 webportal will not claim base station says contact tech support?

darrellg — Thu, 22 Dec 2016 02:16:08 GMT

Should add that I have tried to directly connect my Windows 10 pc via LAN, iphone 6 and ipad air along with my android tablet all the same?

Re: VMB300 webportal will not claim base station says contact tech support?

jguerdat — Thu, 22 Dec 2016 02:28:29 GMT

Try a reset of the base until the LEDs flash amber and try again.

Re: VMB300 webportal will not claim base station says contact tech support?

darrellg — Thu, 22 Dec 2016 02:29:38 GMT

thanks I have already reset the base a couple times?

Re: VMB300 webportal will not claim base station says contact tech support?

TomMac — Thu, 22 Dec 2016 14:05:55 GMT

darrellg wrote:

Everything seems fine until I goto the portal and try to add the base station? My network picks it up fine connects to the internet. Both lights are green? Reset and tweeked network settings and no ports are blocked? Tried direct on two service providers I use and same thing? This is my first try at setting it up?

read this... repurchased unit?

https://community.netgear.com/t5/Arlo/unable-to-claim-device/m-p/1193436