topic Arlo only showing black and white in Arlo

Arlo only showing black and white

Gazzza47 — Thu, 22 Dec 2016 16:57:22 GMT

My arlo is only showing black and white in a room that is not poorly lit. Is there a way to adjust the Black and White threshold?

Arlo only showing black and white

jguerdat — Thu, 22 Dec 2016 16:58:15 GMT

No. The choice is to increase light level. Move the camera to a different room or outdoors to see if color shows up. If not, open a case with support.

BTW, you did remove the plastic over the camera front, right?

Arlo only showing black and white

Gazzza47 — Wed, 21 Dec 2016 02:02:28 GMT

This was not the wording of my original question. Why was the question I submitted edited? I asked if the Arlo had different color sensitivity to my old VueZone cameras, which worked fine and in color in the same locations.

Re: Arlo only showing black and white

jguerdat — Wed, 21 Dec 2016 13:55:23 GMT

Maybe the site burped and switched posts made at the same time? If a post has ben edited, there's a notification of that in the header of that post.

Can't answer the actual question since I never had VueZone. However, it wouldn't be "color sensitivity" but the threshold for light level that triggers the switch from color to B&W and the hysteresis to switch back. I can certainly see a different system having a different threshold as well as specific cameras doing the same due to differences in sensors and/or electronics.