topic Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF? in Arlo

Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

danymaker — Thu, 29 Sep 2016 18:51:31 GMT

Hi there, one of my cameras is now experiencing the Purple/Pink video problem, right, i talked with support and they told me, I need to send to replace and wait to they receive it and then they will send another one, AND... I NEED TO PAY THE RTES FOR THE SHIPPING TO NETGEAR (unexplicable but real). The system has 3 days since I bought it so, better, I'll go to Best buy (the place when I bought it) and I 'll exchange for another one or maybe another system cameras.

Incredible but truth... pay for sending a camera that does not work... WTF!!!!!

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

JamesC — Thu, 02 Jun 2016 15:34:01 GMT

danymaker,

I apologize for the poor experience and would like to help assist you with this issue. I will reach out to you in a private message to further investigate your support case.

JamesC

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

danymaker — Sat, 04 Jun 2016 23:23:35 GMT

No need to investigate... true or false? to send and pay the shipping costs? (i mean the sshipping costs to netgear)

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

jguerdat — Sun, 05 Jun 2016 13:46:56 GMT

Currently, any method you choose to get an Arlo device replaced via RMA will cost you to ship the device to Netgear.

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

danymaker — Tue, 07 Jun 2016 17:41:19 GMT

Dont worry. I returned it to the shop, Best Buy, free, and quick... they fix my problem, you didnt. Pay, for return a new camera to netgear... no mames!!! wtf!!

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

RG401 — Wed, 08 Jun 2016 17:32:12 GMT

I'm having the same issues with one of my cameras, reddish tint like there's a filter over lens. I've had them for almost a year. It's been like this now for about 3 months! I thought it was just me!
Also my cameras at times during the daytime records in b/w...any suggestions?

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

TomMac — Thu, 09 Jun 2016 00:12:00 GMT

Pull batteries then replace to reset camera... it if doesn't correct the problem then

contact Netgear for a possible replacement... the red view is the IR filter stuck on

As to just B/W... the camera auto switches to B/W when the light level is low... no user control over this ( other than maybe the iris adjustment )

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

Cam4me — Tue, 20 Dec 2016 17:34:15 GMT

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

Cam4me — Tue, 20 Dec 2016 17:40:51 GMT

I just recieved and put back into service arlo q in Saturday. After paying for expedited service. And today there is pink video again! 3 days? Really? Do I have to keep paying for this shipping? Not right. This is the second camera that this pink video problem has hit. Actually now 3rd.

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

jguerdat — Tue, 20 Dec 2016 20:47:17 GMT

I'd start suspecting something else. Temporarily move the camera elsewhere and test. Same thing or better?

Re: Camera purple and pink, i need to send it and... PAY FOR SHIPPING... WTF?

Cam4me — Tue, 20 Dec 2016 21:57:18 GMT

Thx I'll try that. But it worked fine till sun can up this morning. And I have night vision off