topic Re: New app update not working in Arlo

New app update not working

Thegasworks — Tue, 20 Dec 2016 20:49:44 GMT

Hi there, arlo has lost contact with the base station after the recent app update. Have tried all usual methods to reinitialise but to no avail. Cannot arm arlo which isn't a nice situation to be in. Can anyone advise a fix please?
Many thanks

Re: New app update not working

TomMac — Tue, 20 Dec 2016 21:12:54 GMT

I would think you mean the new andoid update.... ?

I would delete the app, reboot your phone via the power button and then re-install the app.

If above doesn't work, you may have to go back to square one and re-set the whole system and bring it back as new.

Re: New app update not working

Thegasworks — Tue, 20 Dec 2016 21:26:57 GMT

Hi there, after the iOS 10.2 update....

I tried to arm arlo this evening and it said it needed to update the app to work, redirecting me to the App Store. The app had no option to update and simply said open.

I'll likely have to start from scratch like you say.

Many thanks for taking the time to reply.

Re: New app update not working

TomMac — Tue, 20 Dec 2016 21:30:18 GMT

delete the app and go back to the store and re-install first

Re: New app update not working

Thegasworks — Tue, 20 Dec 2016 21:40:52 GMT

Tried that straight away Tom, thanks for the suggestion though.

No worries, I'll setup again tomorrow morning and hope it works... I rely heavily on arlo for security, first night without it since I got it approx one year ago!

Thanks again

Re: New app update not working

TomMac — Tue, 20 Dec 2016 23:55:13 GMT

sorry the easy way didn't work

Re: New app update not working

JamesC — Thu, 22 Dec 2016 16:49:54 GMT

Thegasworks,

Uninstalling the app and download a fresh version from the app store should resolve this issue. What version of the app is currently installed? Navigate to Settngs > About within your Arlo mobile app and the version should show 2.3.0 (as of 12/22/2016).

JamesC

Re: New app update not working

Thegasworks — Mon, 09 Jan 2017 19:00:06 GMT

Hi there, still having issues after update. Seeing two instances of the base station and duplicate cameras. I've reset everything and installed from scratch twice to no avail so there is clearly a software issue. Is there a projected fix for this in the pipeline?

Thanks again,
Mark

Re: New app update not working

JamesC — Mon, 09 Jan 2017 22:22:38 GMT

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC

Re: New app update not working

Thegasworks — Tue, 10 Jan 2017 06:41:50 GMT

Thanks for the update;0)

Re: New app update not working

JamesC — Thu, 12 Jan 2017 00:36:23 GMT

This issue has been resolved in iOS app version 2.3.2 please visit the app store and update your Arlo mobile app to this latest version.

JamesC

Re: New app update not working

Thegasworks — Thu, 12 Jan 2017 07:21:50 GMT

Hi there,

Many thanks for the update - that's done the trick ;0)

Best regards
Mark