topic cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns dark. in Arlo

cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns dark.

rjfuturk3 — Tue, 20 Dec 2016 17:15:02 GMT

all 5 cameras dark!!

firmware-1.8.1.1_10234

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

ElFlacoDeAntes — Tue, 20 Dec 2016 17:56:14 GMT

I think your issue and mine (IOS App thumbnails greyed out) are one in the same. The thumbnails are showing up in the device list as greyed out images, correct? Did you just update the app?

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

Merman — Tue, 20 Dec 2016 19:19:47 GMT

Me too. I started a thread as well. (IOS Version 2.3.0) Problem started for me as soon as I installed 2.3.0 on my iPhone 6 Plus.

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

MKPA — Tue, 20 Dec 2016 20:40:39 GMT

Same thing happened to me this afternoon with the iphone app version 2.3.0 update. All cameras on the devices page are dark until I tap "live". Then it lightens up with a live picture until I hit stop. Then it goes dark again. I hope they fix this one quickly.

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

manofice — Tue, 20 Dec 2016 21:29:47 GMT

It was the first thing I noticed, I think it's by design.

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

rjfuturk3 — Tue, 20 Dec 2016 21:37:46 GMT

I hope that they change it back!!

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

rjfuturk3 — Tue, 20 Dec 2016 21:40:06 GMT

Why not test it on in house first before they send it to everyone, just saying...

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

rjfuturk3 — Tue, 20 Dec 2016 21:40:54 GMT

I was going to buy 5 more...

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

bobbynkitz — Wed, 21 Dec 2016 06:55:48 GMT

I have the same problem after I updated the Arlo app. Did anyone get a reply back from Arlo customer service?

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

wrmd — Wed, 21 Dec 2016 17:21:49 GMT

What's the answer?

My i phone Arlo Pro cameras went dark yesterday. Looks like many of us have a similar problem. Oddly enough my Mac laptop pictures are ok.

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

BenF12400 — Thu, 22 Dec 2016 13:58:38 GMT

Same problem - I realize it occured with the update - picture fine on PC when I open the site, but dark on my iphone unless I tap live. Does anyone from Netgear monitor this site? "Bug fix" caused "bug".

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

JamesC — Thu, 22 Dec 2016 16:04:33 GMT

The engineering team is aware of this issue and is working hard toward a resolution. I will post an update when I have more information.

Thank you for bringing this to our attention,

JamesC

Re: cameras on iphone SE are dark until i touch them then lightens up for a minute and then turns da

BenF12400 — Thu, 22 Dec 2016 16:42:44 GMT

Live "chat" support suggested I try my ipad - same problem - then suggested that I uninstall Arlo App from ipad, turn off ipad, reboot, reinstall Arlo App "and that should work". But it didn't, so I wont even bother trying with my iphone.