topic Re: Basic Arlo and smart phone updates in Arlo

Basic Arlo and smart phone updates

Kdziuba — Mon, 19 Dec 2016 20:47:04 GMT

My arlo system works fine when used with any one of my computers, but when I try and get to my system via my smart phone, I get a regular arlo log in screen with a superimposed message that says my app requires an update to continue. When I touch "Update Now" it takes me to play.google.com where it shows that arlo is installed already and that the last update was December 17, 2016 - with the current version being 23.0-15491, Why can't I view and control my arlo from my smart phone anymore?

Re: Basic Arlo and smart phone updates

JohnnyFRX — Mon, 19 Dec 2016 22:04:10 GMT

There was an app update over the weekend to that version you mention. I would uninstall the App from your phone and head back to the Play store and reinstall. It was acting flaky but is stable now.

Re: Basic Arlo and smart phone updates

JamesC — Wed, 21 Dec 2016 19:12:21 GMT

Kdziuba,

Did uninstalling and downloading a fresh version of the app resolve the issue?

Please let us know,

JamesC