topic Re: No record on Library in Arlo

No record on Library

kevinitx — Fri, 16 Dec 2016 13:32:48 GMT

Since 1 to 2 month ago. All the camera was no working at all...
I can receive email and say motion detected but no record on the library at all.
If i record manually it will show up. otherwise no record at all..
Try to following few step but still not working.
1. restart the base
2. Remove the base from my account and re-register
3. Remove all camera and re-sync it.
Can anyone give me some advice what can i do for it ...
Thx kevin

Re: No record on Library

JohnnyFRX — Fri, 16 Dec 2016 22:09:42 GMT

Make sure you don't have any filters turned on in the library that might be hiding the videos.

Re: No record on Library

JJSUmpire — Sun, 18 Dec 2016 01:45:38 GMT

I have the same issue. I trigger motion by waving at the camera, I get a motion alert text instantly, and then no recording in the library. My mode is "All Motion On", I have the camera set to record for 20 seconds, and checked everything else. No filters set in my library - I have it so everything from everywhere should show.

What's odd is I get a red alert flag on my library in the app after I get the motion detected text. To me that says "a video was added to your library". But when I go to the library there is no new video. This has happend after 5 or 6 tests today.

Any ideas? Thanks for your help.

Re: No record on Library

jguerdat — Sun, 18 Dec 2016 14:48:55 GMT

All Motion on is an old mode that has been known to cause problems. You should be using the new default mode Armed. I would delete All Motion On/Off modes to prevent confusion.

Using the Armed mode, what happens?

Re: No record on Library

boa — Mon, 19 Dec 2016 21:57:51 GMT

I have the same problem. Cameras detect motion but doesnt send email or store video in library.

I deleted the All motion on mode but cant Find the "armed" mode.

Re: No record on Library

JohnnyFRX — Mon, 19 Dec 2016 22:13:05 GMT

Which firmware version are you running on the hub?

I have the following and do have the ARMED mode.

Version

Settings/System

2.2.1.785_14976

Released

11/09/16

Re: No record on Library

JohnnyFRX — Mon, 19 Dec 2016 22:15:01 GMT

Firmware1.8.1.1_10234

Re: No record on Library

boa — Mon, 19 Dec 2016 22:41:14 GMT

I have the last one you mentioned.

1.8.1.1

Re: No record on Library

boa — Mon, 19 Dec 2016 22:52:07 GMT

Email notifikation and library storing Works for one cameras at the time now after restarting the base.

Can I get "All motion on" back again after deleting it earlier? Or "armed" funktion?

Re: No record on Library

JohnnyFRX — Tue, 20 Dec 2016 00:42:34 GMT

I do believe you'll want to start with ARMED now, and then move onto creating your own custom functions.

Re: No record on Library

JJSUmpire — Tue, 20 Dec 2016 02:58:13 GMT

Didn't have "Armed" option until after I got an "update firmware" type option yesterday. Now I have "Armed" and will change to that and report back. Thanks for the advice.

Re: No record on Library

boa — Tue, 20 Dec 2016 06:46:10 GMT

It would be Great to get ARMED. I am not sure how to update my firmware.

I have no update possibility under device info / firmware! It only shows the firmware version there.

Re: No record on Library

jguerdat — Tue, 20 Dec 2016 14:17:00 GMT

What usually works is to power cycle the base and wait overnight. If that doesn't work, you may need to reset the base and start fresh.