topic Re: arlo in Arlo

Red/Pink Tint on camera

slotops — Mon, 19 Dec 2016 16:58:40 GMT

I had my Arlo system for over one month, yes a few days ago the picture from one of the camera has a red tint, it is not in direct sunlight, however at night it is pointed towards the lamp post. Does anyone know how to stop the red tint???

Re: arlo

JamesC — Mon, 19 Dec 2016 16:58:20 GMT

slotops,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Red/Pink Tint on camera

Marsy — Sun, 22 Jan 2017 11:05:38 GMT

James, i have the same problem. I can't find where in support this is solved except your comment and to contact Arlo support. My system is 4HD WiFi brand new, brand new batteries, one camera is pink/red. What's Arlo's solution?
Marsy 😔

Re: Red/Pink Tint on camera

jguerdat — Sun, 22 Jan 2017 13:22:40 GMT

What JamesC is trying to tell you is to open a case for a possible RMA. It's a hardware issue.

Re: Red/Pink Tint on camera

Marsy — Mon, 23 Jan 2017 01:10:43 GMT

One of my cameras is pink/red.. My system is 4HD WiFi brand new, brand new batteries, one camera is pink/red, it was in colour.

I have been advised through netgear it is a hardware problem. What's Arlo's solution?
Marsy 😔

Re: Red/Pink Tint on camera

jguerdat — Mon, 23 Jan 2017 14:25:57 GMT

Hardware replacement. Swap the system at the store or open a case with support.