topic Re: Camera will not sync in Arlo

Camera will not sync

Chadillac — Sun, 18 Dec 2016 20:21:44 GMT

This will be my second system that i could not get working even after calling support the first time with no results. None of my cameras will sync to the basestation. The basestation is online but i can not get any of the cameras to sync. Yes i've tried all the steps and i do not place the camera too far away. I have sucssefully installed my parents system with no problems. Please help before a return a second system. Thank you.

Re: Camera will not sync

TomMac — Mon, 19 Dec 2016 01:11:31 GMT

Chadillac wrote:

This will be my second system that i could not get working even after calling support the first time with no results. None of my cameras will sync to the basestation. The basestation is online but i can not get any of the cameras to sync. Yes i've tried all the steps and i do not place the camera too far away. I have sucssefully installed my parents system with no problems. Please help before a return a second system. Thank you.

Do a full reset of the base.... hold in the reset for 10 secs till the front leds flash. Let the base come back online.

Do a QUICK push of the base sync button ( don't hold ) and couple of secs later the camera sync button

Re: Camera will not sync

Chadillac — Mon, 19 Dec 2016 02:03:12 GMT

Yeah I've done all that with both systems, still does not work, this is my second brand new unit.

Re: Camera will not sync

jguerdat — Mon, 19 Dec 2016 13:22:35 GMT

What do the LEDs on the base and cameras do when trying to sync?

Re: Camera will not sync

Chadillac — Mon, 19 Dec 2016 16:19:24 GMT

Base station blink green while in sync mode and the cameras blink green for a few seconds then quickly blink amber

Re: Camera will not sync

jguerdat — Mon, 19 Dec 2016 18:52:57 GMT

Only thing I can think of is 2.4GHz interference from something near the base. Can you move it elsewhere and try? Perhaps a friend's or neighbor's house although not handy.

Re: Camera will not sync

Chadillac — Thu, 22 Dec 2016 04:44:58 GMT

You were right. I had to disconnect every device that was WiFi connected, reboot the router and base station. Then resync base station. Now the cameras connected.