topic Re: "Days ago" incorrect in Arlo

"Days ago" incorrect

Speavy101 — Fri, 28 Oct 2016 20:07:07 GMT

Recently, in the devices tab, the "days ago" timestamp for recent activity has been off by many days. For example, on a paticular camera that had motion activity a day ago shows up as "100d ago". I have checked and the time zone is set correctly. Has anyone else ran into this?

Thanks.

Re: "Days ago" incorrect

jguerdat — Fri, 28 Oct 2016 20:58:17 GMT

No bug power cycle the base to see if that helps.

Re: "Days ago" incorrect

Speavy101 — Sat, 29 Oct 2016 15:22:31 GMT

After doing a power cycle on the base the "days ago" timestamp corrected itself. However, overnight all of the cameras went back to "100 days ago" again. I'm probably going to have to reset every camera and the base as well to fix this.

Re: "Days ago" incorrect

JamesC — Mon, 31 Oct 2016 19:55:51 GMT

Speavy101,

After clicking live stream on an affected camera does the days counter reset after the stream is ended?

Are you still seeing this behavior?

JamesC

Re: "Days ago" incorrect

Speavy101 — Tue, 01 Nov 2016 00:14:54 GMT

Yes, when I click on any of the cameras (all are affected by this) it resets to "just now". Then, after about 24 hours they start showing "100 days ago" and so on. Power cycle on the base has not helped. Strange thing is that when you view recorded clips they have the correct time stamp.

Re: "Days ago" incorrect

JamesC — Tue, 01 Nov 2016 15:38:41 GMT

Speavy101,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: "Days ago" incorrect

Speavy101 — Thu, 03 Nov 2016 14:18:24 GMT

Further research into this issue has revealed that this is only occurring with the webpage viewing. I logged in this morning and the "days ago" were the "100 days ago". I then logged off, without going live on any camera. I then opened the Arlo app on my Android phone and after the "getting status" message went away every camera had the correct "days ago" timestamp. I closed the app and logged back into the Arlo webpage and the "days ago" were all correct. Strange....

Re: "Days ago" incorrect

jguerdat — Thu, 03 Nov 2016 14:22:12 GMT

For the browser, you can also just try to refresh the page and/or clear the cache. The fact that the app somehow updated the display IS weird, though...

Re: "Days ago" incorrect

nicholshornlake — Sun, 18 Dec 2016 22:29:44 GMT

I also have this same problem with days ago being wrong.

Re: "Days ago" incorrect

JamesC — Wed, 21 Dec 2016 16:58:18 GMT

nicholshornlake,

After clicking live stream on an affected camera does the days counter reset after the stream is ended?

Are you still seeing this behavior?

JamesC

Re: "Days ago" incorrect

nicholshornlake — Wed, 21 Dec 2016 17:18:17 GMT

After clicking live stream or refreash it does reset, but it doesn't stay that way. In other words tomorrow it might say 68days ago.

Re: "Days ago" incorrect

JamesC — Thu, 22 Dec 2016 16:40:56 GMT

nicholshornlake,

Consider rebooting your base station (using the on-off button).

Is there any consistency around when/why you see this issue? Do all cameras show this behavior or is it a specific camera? Does it occur every day?

JamesC

Re: "Days ago" incorrect

nicholshornlake — Thu, 22 Dec 2016 21:17:57 GMT

Rebooting helped for a moment, then back to 69 days. I only have one camera running. I got tired of babying these things and installed a Lorex ip system. No problems at all with them. Thanks JamesC.

Re: "Days ago" incorrect

steve_t — Thu, 22 Dec 2016 21:48:53 GMT

Could the date on your computer be wrong?

Re: "Days ago" incorrect

nicholshornlake — Thu, 22 Dec 2016 21:56:20 GMT

Nope.

Re: "Days ago" incorrect

nicholshornlake — Fri, 23 Dec 2016 01:50:38 GMT

Works ok with ie10 but not chrome.