topic Arlo offline in Arlo

Arlo offline

Michael_W — Sun, 18 Dec 2016 17:55:18 GMT

I am about a thousand miles away from my 2nd home. After running the Arlo android upgrade this morning I can't see my 2 remote webcams. I don't know anyone who can get inside my remote home to reset the base. I have the basic free subscription. I checked and there was no power failure at the remote home location. The system message shown on my Samsung S7 is "Arlo is off line". Any suggestion? Thanks.

Re: Arlo offline

Michael_W — Sun, 18 Dec 2016 18:17:09 GMT

Arlo now works! I suspect Arlo/Netgear server went down and is back online now.

Re: Arlo offline

TomMac — Sun, 18 Dec 2016 18:34:29 GMT

~~It is possible it is just on the phone ( since you just did an update and the cameras went out. )~~

~~Uninstall the app, re-install it and see what happens.~~

~~If still NG, get a PC and access the account thru it and make sure it is off line.~~

~~If the above doesn't work and you can't get access to reboot the base, there in not much else you can do remotely~~

moot

Re: Arlo offline

Michael_W — Sun, 18 Dec 2016 19:54:18 GMT

Thanks, Tom for your prompt response. Per my earlier reply I believe that the Arlo/Netgear server went down a little bit after my upgrade.

My remote monitoring webcams seem to be OK and online.

Regards.

Re: Arlo offline

Michael_W — Sun, 18 Dec 2016 19:54:49 GMT

Thanks, Tom for your prompt response. Per my earlier reply I believe that the Arlo/Netgear server went down a little bit after my upgrade.

My remote monitoring webcams seem to be OK and online.

Regards.