topic Re: No Push Notifications on iPhone in Arlo

No Push Notifications on iPhone

APB83 — Fri, 16 Dec 2016 13:45:10 GMT

Since today (16/12/2016) I no longer receive Push Notifications on my iPhone 6 Plus? The app hasn't been updated on the phone and there have been no iOS updates either?

Has anyone else suddenly had them stop too? I still get the email.

I've tried a reset of my iPhone, removing and reinstalling the app, and setting up a new rule, but none of them have worked!

Re: No Push Notifications on iPhone

Nikki198606 — Fri, 16 Dec 2016 14:54:40 GMT

I'm having same issue
But I'm not getting email notifications either and motion videos not always recording & not going in my library either have tried calling but 35min wait
Have you managed to sort yours yet?

Re: No Push Notifications on iPhone

Arl0 — Fri, 16 Dec 2016 15:14:35 GMT

Same issue. From today no push notifications & no recordings. Says cannot link to media server.

Re: No Push Notifications on iPhone

jguerdat — Fri, 16 Dec 2016 15:39:55 GMT

No problems here in Rochester, NY. My server resolves to Ireland. Must be a specific connection.

Re: No Push Notifications on iPhone

Webo1701 — Fri, 16 Dec 2016 16:32:42 GMT

I'm having the same problem that just started today. I received push notices yesterday as normal but nothing this morning.

Re: No Push Notifications on iPhone

guidodg — Fri, 16 Dec 2016 18:02:07 GMT

same here...push notifications to my iPhone stopped working today...

quite a few times in armed mode I see the camera recording when it detects motion but no video is recorded to the cloud

getting a bit tired of this buggy system

Re: No Push Notifications on iPhone

Nikki198606 — Fri, 16 Dec 2016 18:02:30 GMT

Are you cameras still recording?
Mine are not!!

Re: No Push Notifications on iPhone

Aps3737 — Fri, 16 Dec 2016 18:29:05 GMT

Yep, same goes for me. Just started not working this morning. Anybody have any ideas how to get it going again without waiting on hold for 30 mins?

Re: No Push Notifications on iPhone

Wardworks — Fri, 16 Dec 2016 21:42:14 GMT

Same here, it quit sometime last night. For me this makes the system useless! I sure hope it comes back up soon!

Re: No Push Notifications on iPhone

HdGFirefighter — Fri, 16 Dec 2016 22:25:44 GMT

Experiencing same issue. No push notifications as of last night and had not modified settings since initial set up. Have had no issues up until today with the Arlo Pro system.

Re: No Push Notifications on iPhone

Nikki198606 — Fri, 16 Dec 2016 22:27:13 GMT

All seams to be working again for me now

Re: No Push Notifications on iPhone

DaveT53 — Sat, 17 Dec 2016 01:41:16 GMT

Arlo=bugs.......everywhere

Re: No Push Notifications on iPhone

DaveT53 — Sat, 17 Dec 2016 01:43:53 GMT

I'm not sure of the value of a notification that doesn't notify or an alarm that does not sound . Arlo has too many bugs to be credible . If I had known about how non robust this system was I never would have purchased.

Re: No Push Notifications on iPhone

APB83 — Sat, 17 Dec 2016 09:34:49 GMT

I restarted my base station and now I'm getting push notifications again.

Also, I didn't put that it wasn't showing a red number on Library too. This works now too.

For those who have the same problem, try a base station reboot.

Re: No Push Notifications on iPhone

Webo1701 — Sat, 17 Dec 2016 15:10:10 GMT

I did nothing and the notifications automatically started working again this morning sometime .

Re: No Push Notifications on iPhone

JamesC — Mon, 19 Dec 2016 16:53:11 GMT

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

Thank you all for your patience in this process.

JamesC