topic Re: Red blue flash off line in Arlo

Red blue flash off line

Mike1gb — Mon, 26 Sep 2016 17:08:07 GMT

Network running on iOS 10, two camera system.

Arlo wireless camera...started flashing red and blue, said firmware update. That was 16 hours ago. Other camera is fine. need to gets system on line. Your help please

Re: Red blue flash off line

jguerdat — Mon, 26 Sep 2016 22:47:51 GMT

At this point, open and close the battery door. It's stuck. That may be all you need to do. If not, try removing the camera in Settings, My Devices and then resync it.

Re: Red blue flash off line

Mike1gb — Tue, 27 Sep 2016 09:25:12 GMT

After 21 hours... So undo battery compartment and she's back on line with a triangle and exclamation mark! Against device info.

Go into device and the following is stated:

Update

firmware 1.2.7730
released 15 Jul 2016

Leave overnight: and... camera is off line and flashing red / blue.

will now try removal and reinstall.

Re: Red blue flash off line

Mike1gb — Wed, 28 Sep 2016 16:20:04 GMT

Removed camera from system. Still flashing, removed batteries and reinstalled.

Left overnight...next morning (today) camera if off line and flashing red and blue.

note: New batteries installed two days ago now @ 50%.

Re: Red blue flash off line

jguerdat — Wed, 28 Sep 2016 19:44:56 GMT

https://community.netgear.com/t5/Arlo-Knowledge-Base/My-Arlo-camera-is-offline-since-the-release-of-the-recent/ta-p/1138727

Re: Red blue flash off line

JamesC — Wed, 28 Sep 2016 21:47:36 GMT

Mike1gb,

Did you move the camera inside to complete the update? From your screenshot above it appears the camera is outside (and may have poor signal strength which could prevent the firmware update from completing).

Are you still having issues completing the firmware update? The link provided above by jguerdat offers troubleshooting steps for those who may be having trouble.

Please let us know,

JamesC

Re: Red blue flash off line

Mike1gb — Wed, 28 Sep 2016 21:57:57 GMT

thanks for the information. Will try over next 24 hours and advise.

ref outside: brought camera inside and placed next to hub. unfortunialy with same results as reported.

mike

Re: Red blue flash off line

JamesC — Fri, 30 Sep 2016 16:16:20 GMT

Mike1gb,

Were you able to resolve this issue after attempting the troubleshooting above?

Please let us know,

JamesC

Re: Red blue flash off line

Mike1gb — Fri, 30 Sep 2016 16:22:47 GMT

Hi.

sorry no. System went thru 90% of a new set of batteries in less than three days.

Last night I left them on less than 10% expecting blue and red flash this morning and to my surprise they are still online now. Looks like there is not enough power in them to try the firmware update.

Re: Red blue flash off line

jguerdat — Sat, 01 Oct 2016 14:30:38 GMT

Apparently the update will likely fail without good batteries. I wouldn't try an update without them. Swap batteries with another camera for this purpose.

Re: Red blue flash off line

Mike1gb — Sat, 01 Oct 2016 14:51:07 GMT

Brand new batteries were put in on 26 September, 2016. By 29th they were depleted to 10%. Thus the last post.

Ill put put another set of batteries in, however we will start the cycle again, unless advised differently.

This is getting expensive. Will keep community advised.

Re: Red blue flash off line

jguerdat — Sat, 01 Oct 2016 18:51:31 GMT

Have you deleted the cameras from Settings, My Devices and resynced them?

Re: Red blue flash off line

Mike1gb — Sat, 01 Oct 2016 18:59:44 GMT

yes as posted 28/09.

replaced batteries as earlier (today) reccomendation.

now waiting for overnight firmware update to kick in.

Re: Red blue flash off line

Mike1gb — Sun, 02 Oct 2016 15:12:46 GMT

Today.

Camera off line and not even a flashing red and blue light.

Re-booted. Batteries flat (taken from another camera as suggested yesterday with 60% life in them) Occasional red flash light confirms.

Re: Red blue flash off line

jguerdat — Sun, 02 Oct 2016 20:01:51 GMT

Slow flash of the amber LED indicates dead batteries. I'd suggest using the Support link above here to open a case for a possible RMA.

Re: Red blue flash off line

Mike1gb — Sun, 02 Oct 2016 20:23:11 GMT

Will call support line during the coming week and keep you advised.