topic Re: ARLO Android App Issue in Arlo

Android, opening a video always opens the first video of the day

JohnnyFRX — Tue, 20 Dec 2016 16:48:07 GMT

Running the Android ARLO App for my ARLO system without issues since Thanksgiving. All of the sudden, when I open a thumbnailed snapshot to view its video, it opens the first video of the day. EXAMPLE: If I choose a video that was shot at 3:35PM...it opens the video of me leaving for work this morning at 7. The functionality is correct via the arlo.netgear.com site, and on my wife's POS Apple Phone. (Sorry...had to get that little dig in there). It is only broken on my Android. I have cleared cache, uninstalled/reinstalled app, rebooted the phone, blah blah blah. Any ideas?

TIA!

JohnnyFRX

Re: ARLO Android App Issue

Matt1234 — Fri, 16 Dec 2016 23:10:44 GMT

Excelent explanation. I'm having the exact same issue since possibly yesterday 12-15-16. Android phone. Desktop seems to work. I did notice in the set up of the camera's recording rules that I can set a camera to Record until activity stops (up to 300sec). This appears to be a new feature added very very recently. It feels like this update coinsides with the start of the trouble I've been having with reviewing videos. I didn't notice an app update though. Was there a code change that added a new feature and also introduced a new video viewing bug?

Re: ARLO Android App Issue

Medialinx — Sat, 17 Dec 2016 00:03:41 GMT

I am having the same issue but haven't noticed that feature you talk about. How exactly do you find it in the app?

Re: ARLO Android App Issue

5camera-guy — Sat, 17 Dec 2016 00:18:24 GMT

Re: ARLO Android App Issue

5camera-guy — Sat, 17 Dec 2016 00:20:35 GMT

I am also having this issue. I have had the system for more than a year without problems. I recently replaced my phone though to a moto z from a Samsung.

Re: ARLO Android App Issue

mornixuur — Sat, 17 Dec 2016 00:28:38 GMT

Ocurring to me also.

Re: ARLO Android App Issue

steve_t — Sat, 17 Dec 2016 00:29:20 GMT

Same problem. I think it's the latest android app. Hopefully they fix it soon

Re: ARLO Android App Issue

JohnnyFRX — Sat, 17 Dec 2016 00:48:01 GMT

Wow...I would say that this should be escalated from an Incident to a Problem based on the amount of 'Happening to Me Too's' we're seeing here. I hope Netgear techies can hear us here!

Re: ARLO Android App Issue

JohnnyFRX — Sat, 17 Dec 2016 01:05:09 GMT

I emailed support referencing this thread. Figured it couldn't hurt.

Re: ARLO Android App Issue

Heinphoto — Sat, 17 Dec 2016 01:57:43 GMT

Adding another report of this behavior on two different android devices - a Galaxy S6 and an LG tablet.

Re: ARLO Android App Issue

texbeau — Sat, 17 Dec 2016 02:39:15 GMT

Happening to me too on a Samsung Galaxy S7. Started yesterday.

Re: ARLO Android App Issue

terrier412 — Sat, 17 Dec 2016 02:44:41 GMT

How long it this going to to take to get fixed?!

Re: ARLO Android App Issue

texbeau — Sat, 17 Dec 2016 03:01:46 GMT

The android application version release date is 11/15, so I am not convinced it's the app. Leaning more toward something in their infrastructure.

Re: ARLO Android App Issue

tinsheep — Sat, 17 Dec 2016 03:07:10 GMT

Same problem here keeps playing the same video from earlier today I also got notifications that never made it to my library 😞 Samsung 7 Edge

Re: ARLO Android App Issue

CDF3 — Sat, 17 Dec 2016 03:39:41 GMT

I'm having the same issue. I emailed the app developer, but have not received any type of response back.

Re: ARLO Android App Issue

lostchild — Sat, 17 Dec 2016 03:44:39 GMT

I started a thread earlier this morning about this too:

https://community.netgear.com/t5/Arlo-Pro/Android-App-can-only-play-Library-Video-from-first-video-of-the/m-p/1189392#U1189392

I think most of you already know that you could still get to the video you want to watch by scrolling to the right while the first video is playing. At the beginning of the day it was easy as there are only a few videos. I just did it to who was at my door.. and I had to scroll thru like 30 videos. 😛 I guess my house was busy today.

Re: ARLO Android App Issue

texbeau — Sat, 17 Dec 2016 04:52:12 GMT

Yes. It's a pain when there are a lot of recordings.

Re: ARLO Android App Issue

sbtyper — Sat, 17 Dec 2016 05:12:01 GMT

Same issue. But mine also crashes when I view a video and scroll to the next it crashes instantly. Where's the QA??

Re: ARLO Android App Issue

ImaGonnaSki — Sat, 17 Dec 2016 06:43:05 GMT

Same.

Re: ARLO Android App Issue

ImaGonnaSki — Sat, 17 Dec 2016 06:44:58 GMT

I think it's the android app since my wife's iPhone still works. Although I didn't compare the versions, so I guess it's possible I got a bad upgrade and she didn't.