topic Re: No motion detection and no phone alerts in Arlo

No motion detection and no phone alerts

k-oss — Fri, 16 Dec 2016 17:17:37 GMT

Had my system now for three months or so and everything has been great. This morning two cameras would not pick up any motion and record video. Nothing has changed in my set up. Cameras are on. Wifi is on with strong signal. Base station has all lights on.Everything is exactly as it was before. I re-booted each camera remotely.

One of the cameras in question is now functioning but my phone is not getting notified of anything. I've restarted my phone as well.

I'm not sure of the model but these are just the standard wireless arlo cameras.

I can live feed each camera just fine but they are just having trouble picking up motion and then recording.

Thanks for your time in advance

Re: No motion detection and no phone alerts

elkkthunder — Fri, 16 Dec 2016 18:13:53 GMT

same thing today with me too

Re: No motion detection and no phone alerts

serghe — Fri, 16 Dec 2016 18:15:50 GMT

It's not you, it's Netgear. many reported the same problems.

Re: No motion detection and no phone alerts

elkkthunder — Fri, 16 Dec 2016 18:26:40 GMT

has netgear ackowledged it?

Re: No motion detection and no phone alerts

JamesC — Mon, 19 Dec 2016 17:47:43 GMT

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

Thank you all for your patience in this process.

JamesC