Unable to grant access to friend

rhinowerx — Fri, 16 Dec 2016 18:08:45 GMT

I've followed the steps listed - https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-add-friends-to-my-Arlo-account/ta-p/40

Friend received the request, created their account, but on selecting Verify Email Now, receive the following error message:

{"data":{"error":"2605","message":"We are sorry, The system is experiencing an unexpected issue."},"success":false}

Thoughts?

Re: Unable to grant access to friend

JamesC — Mon, 19 Dec 2016 17:14:29 GMT

rhinowerx,

Are you still seeing this behavior? What device is being used to accept the invitation?

If the user was able to click the invitation link and create the account, the sharing request should have been completed, can the devices be seen on the shared account?

JamesC

topic Unable to grant access to friend in Arlo

Unable to grant access to friend

Re: Unable to grant access to friend