topic Arlo cameras error message in Arlo

Arlo cameras error message

Clay63 — Fri, 16 Dec 2016 16:21:33 GMT

My cameras have suddenly stopped recording today after 4 months of working perfectly. I have done a hard reset of base, replaced batteries in all of my cameras, reset my home hub. Motion is working on all cameras when I walk in front of them but not recording. Error message says " there was a problem connecting to the media server". Any idea what's happening?

Re: Arlo cameras error message

jguerdat — Fri, 16 Dec 2016 16:24:45 GMT

Some folks seem to be having server connection issues today. Open a case with support using the Contact Support link at the bottom of the desktop version of these pages or:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo cameras error message

JamesC — Mon, 19 Dec 2016 16:47:03 GMT

Clay63,

Are you still seeing this behavior? If so, please contact support as instructed above and open a case.

JamesC