topic Re: No recordings no matter what I try. in Arlo

No recordings no matter what I try.

Arthurj1 — Fri, 09 Dec 2016 15:12:17 GMT

How to totally start over with the VMB3000.

Re: No recordings no matter what I try.

TomMac — Fri, 09 Dec 2016 15:19:14 GMT

To fully reset the base, hold in the reset button for ten secs or so till the front leds flash amber...then let reboot

Re: No recordings no matter what I try.

JamesC — Mon, 12 Dec 2016 17:20:34 GMT

Arthurj1,

If the base station is on your account, log in to your Arlo account and navigate to Settings > My Devices > select your base station > Remove Device. This will automatically initiate a factory reset of the base station. You can then add it back to your account using the "Add Device" button on the "Devices" screen.

If you are still having trouble adding the base back to your account, you can manually reset using the method described above.

Please let us know if you are still experiencing issues,

JamesC

Re: No recordings no matter what I try.

Arthurj1 — Tue, 13 Dec 2016 13:35:14 GMT

I tried it and it didn't work. I can still see live but cannot arm and running man is still white. Also the target icon is unresponsive.

Re: No recordings no matter what I try.

JamesC — Wed, 14 Dec 2016 18:23:22 GMT

Arthurj1,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC