topic Re: Camera Offline in Arlo

Camera Offline

nawaz2k — Sat, 10 Dec 2016 00:16:48 GMT

All my 4 cameras went offline this week, First I thought it was battery, I replaced batteries but still not go. I tried to remove one camera and now I cannot add it back to my arlo account. The other three still shows offlie. I have restarted cameras and base station. I have installed brand new batteries, reset batteries couple time. Don't know where to go next from here. PLEase help

Re: Camera Offline

steve_t — Sat, 10 Dec 2016 09:00:54 GMT

Which base station LEDs are lit and what color?

Re: Camera Offline

Hmug — Sat, 10 Dec 2016 13:44:53 GMT

I have the same problem new batteries new wireless camera sync green light blinking on base. Any solution?

Re: Camera Offline

jguerdat — Sat, 10 Dec 2016 14:36:57 GMT

It's blinnking without you having pressed it? Have you power cycled the base? Are the power and Internet LEDs green? Press the sync button on the base briefly and then the sync on the camera - what do the LEDs on the base and camera do?

Re: Camera Offline

nawaz2k — Sat, 10 Dec 2016 17:21:59 GMT

Base LEDs are green, the first two LEDs are lit, the power LED and the one next to it.

Re: Camera Offline

nawaz2k — Sat, 10 Dec 2016 17:24:55 GMT

Sync no loger works. When I hit the sync button and go next and next it seems like it sync but never sync. I even tried removing one out of the 4 cameras and now i can longer add. This is so wierd.

Re: Camera Offline

Hmug — Sat, 10 Dec 2016 17:34:41 GMT

After pressing sync on the base for 2 secs the base sync light blinks green and then when I press the sync on the arlo wireless camera nothing happens only that it continues to blink orange occasionally. I have also tried it after power cycling the base and hitting the reset button and get the same behavior. I bought 4 cameras together all with new batteries - 3 cameras are working fine only one has this issue. All batteries on the other 3 are over 90% full and the battery for the affected camera was over 90% shortly before it went offline

Re: Camera Offline

nawaz2k — Sat, 10 Dec 2016 19:20:32 GMT

Is there any contact email/phone number for the support. This seemed to be issue triggered after Netgear pushed an updated to the camera system. Netgear should stand behind their product but I don't see the case here. My cameras are less than 6 month old and I can't seem to find any help from Arlo.

Can anyone point me the support contact please?

Re: Camera Offline

jguerdat — Sat, 10 Dec 2016 19:36:25 GMT

The Contact Support at the bottom of all of these pages (desktop version) will get you there.

https://www.arlo.com/en-us/support/contact.aspx