Sync Issues and Offline Cameras

yadbop — Fri, 09 Dec 2016 23:05:08 GMT

Hi Arlo community,

I'm having a very frustrating experience syncing cameras, and in the process now have my other cameras all offline. This is the first time I have encounter this problem. The current camera i'm trying to sync that has issues, is not a new camera. It is an existing one that worked fine before. However for some reason recently, perhaps from an Arlo update, made the camera offline. So I took out batteries, reinstalled new ones, and removed device, and now trying to sync and add device again, but it is not syncing.

I read through all trouble shoot, followed instructions and other posts but unfortunately still have sync problem.

This is what I do:

- Base station has two green lights

- I push sync button on base station just once and really quickly

- I then push sync button on camera once

- arlo camera led keeps flashing blue, even after the green light on base station stops

- I have restarted base station, pulled power outlet on base station, powered off base station

- i have also powered off camera, took batteries out waited then installed new fully charged batteries

- I now have two problems, the original third camera trying to sync is still not syncing and all my other cameras are offline after restarting my base station.

Please help!

Base Station:
HW VersionVMB3010r2
Firmware1.8.1.1_10234

Cameras that are currently offline and won't go back online:

HW VersionH7
Firmware1.2.9901

Re: Sync Issues and Offline Cameras

TomMac — Fri, 09 Dec 2016 23:28:31 GMT

sounds like you did most of the trouble shooting... Contact Netgear Support

topic Re: Sync Issues and Offline Cameras in Arlo

Sync Issues and Offline Cameras

Re: Sync Issues and Offline Cameras