topic Date and Time Stamp of Recording Incorrect after factory reset in Arlo

Date and Time Stamp of Recording Incorrect after factory reset

davidtkay — Fri, 09 Dec 2016 22:52:06 GMT

I moved my ARLO Q to another location and had to reset it to factory in order to get it to sync with my ipad for setup.

I've noticed that the date and timestamp on recordings is now 9 October 2015 - It's currently 10 December 2016. The timezone is correct but the date is out and I can't figure out how to reset the date.

The impact of this is that I can't view any of the recordings, because my subscription saves recordings for 7 days, so I can only see the last 7 days! I am getting email alerts but the videos aren't saving to the library.

Can anyone help?

cheers,

David.

Re: Date and Time Stamp of Recording Incorrect after factory reset

TomMac — Fri, 09 Dec 2016 23:32:19 GMT

I would say to do a ful reset again...once it syncs up to your wifi system... pull he power for a couple seconds and let it reboot.

date time is picked up when installed.

Re: Date and Time Stamp of Recording Incorrect after factory reset

Cassidy — Mon, 20 Feb 2017 02:10:50 GMT

davidtkay

I have the same problem on my wireless cameras. If you find the way to repair this, please tell me how you did.

Did you also receive email with the same fault ? Arlo advertise me cameras detect something with 2 months difference and like you nothing is in the library...

Cassidy

Re: Date and Time Stamp of Recording Incorrect after factory reset

Cassidy — Mon, 20 Feb 2017 23:33:55 GMT

TomMac

"I would say to do a ful reset again...once it syncs up to your wifi system... pull he power for a couple seconds and let it reboot.

date time is picked up when installed."

I try it and it work....I was happy not living 100 miles from the cameras base...:-)