topic Re: Why cameras start recording when I access the app? in Arlo

Why cameras start recording when I access the app?

paganrj — Fri, 02 Dec 2016 03:27:09 GMT

Lately, when I access the app the some cameras start recording imediately. How can I fix this?

Re: Why cameras start recording when I access the app?

jguerdat — Fri, 02 Dec 2016 06:33:01 GMT

You should open a case with support.

Re: Why cameras start recording when I access the app?

JamesC — Fri, 02 Dec 2016 18:15:55 GMT

paganrj,

What model device/OS version are you using? Are you sure there is no motion detection causing the recordings and it is simply the action of opening the app that is causing the detection?

I agree with jguerdat, consider opening a case with the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Why cameras start recording when I access the app?

paganrj — Fri, 09 Dec 2016 19:37:39 GMT

James,

Thanks for your reply.

It happens when I access the system through my iphone 5. Not sure about the OS version but I bought the system last March. It is not motion because it happens every time I open the app and only in one or two of the four cameras. I guess I will open a case soon.

Regards,

Rey