topic Re: how to control arlo camera with your mobile when away from home? in Arlo

how to control arlo camera with your mobile when away from home?

paulasaring — Thu, 08 Dec 2016 07:14:25 GMT

I enabled my arlo camera before i left my house thru my mobile app while connected on the wifi base where the arlo base was connected. When i left the house, i lost my wifi connected from home and started open my mobile LTE data to view the arlo app. It doesnt let me connect with my arlo cameras and when i lost the wifi connected in my mobile phone the arlo cameras also stopped recording. Is there any solution to access my camera without the home base wifi connection on my phone?

Re: how to control arlo camera with your mobile when away from home?

jguerdat — Thu, 08 Dec 2016 13:26:22 GMT

Try logging out and back in. If that doesn't work, restart your phone. If that doesn't work, all you can try is reinstalling the app.

Re: how to control arlo camera with your mobile when away from home?

JamesC — Fri, 09 Dec 2016 18:37:42 GMT

paulasaring,

Your Arlo account can be accessed from WiFi or your mobile data connection. Did the troubleshooting steps mentioned above resolve the issue or are you still seeing this behavior?

JamesC