topic Re: VMB3000 Receive notification but does not record in Arlo

VMB3000 Receive notification but does not record

bas1 — Sat, 03 Dec 2016 17:13:46 GMT

Looks like i am not the only one with this issue. Have tried everything but still no recordings. Its been about 1 month. Any solutions that work?

Re: VMB3000 Receive notification but does not record

jguerdat — Sat, 03 Dec 2016 21:27:34 GMT

Shouldn't have waited so long to ask. Reset the base using the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices. Use the Add Devices button in the Devices tab to add the base and then sync the cameras.

Re: VMB3000 Receive notification but does not record

JamesC — Tue, 06 Dec 2016 17:46:37 GMT

bas1,

Did the above suggestion resolve the issue? Please let us know.

JamesC

Re: VMB3000 Receive notification but does not record

bas1 — Wed, 07 Dec 2016 14:37:35 GMT

I waited to ask because there were plenty of communications concerning this issue. I tried all suggestions. Found out, to download latest update need min 1 mbps and my service is .94. Have a new router to hooko up. Hopefully that will solve the problem. I will let you know.

Re: VMB3000 Receive notification but does not record

bas1 — Thu, 08 Dec 2016 17:12:09 GMT

Hooked up new router and resynced base and 3 cameras. Cameras are recording but still no recordings in library. Any other suggestions Thanks

Re: VMB3000 Receive notification but does not record

jcwrks — Thu, 08 Dec 2016 17:58:20 GMT

What is the firmware version of the camera(s) and base?

Re: VMB3000 Receive notification but does not record

bas1 — Thu, 08 Dec 2016 19:10:29 GMT

Sorry but where do I find the firmware version?

Re: VMB3000 Receive notification but does not record

jcwrks — Thu, 08 Dec 2016 19:27:11 GMT

bas1 wrote:
Sorry but where do I find the firmware version?

Re: VMB3000 Receive notification but does not record

bas1 — Thu, 08 Dec 2016 20:18:47 GMT

Thanks

Firmware info is blank on base and all 3 cameras. Base only has serial # listed. 3 cameras have HW versioin VMC3030 and each has a serial #.

Re: VMB3000 Receive notification but does not record

jguerdat — Thu, 08 Dec 2016 21:00:59 GMT

If the system is offline, you can't see much info at all.

You may need to reset the base using the reset button until the LEDs flash amber and remove all devices in Settings, My Devices. Use the Add Device button on the Devices tab to add the base and sync the cameras. I don't know why this would be needed but this should work.

Re: VMB3000 Receive notification but does not record

bas1 — Fri, 09 Dec 2016 01:26:02 GMT

The system is online. Cameras work and i can manually record which shows up in library. Getting notifications but cameras are not recording automatically. I have reset, removed base and cameras and reinstalled. STill not recording

Re: VMB3000 Receive notification but does not record

jguerdat — Fri, 09 Dec 2016 14:59:48 GMT

I think it's time to contact support and open a case.

Re: VMB3000 Receive notification but does not record

bas1 — Fri, 09 Dec 2016 18:00:32 GMT

Thanks. I went to support center to send email and everytime I click log in, my email and PW go blank. If there is anyone reading this from ARLO support, I would like to open a case. I paid good money for this system and cant use it. Per all my community emails (Thanks to all who have tried to help) I have done everything suggested, all 3 cameras work and I receive notifications but nothing records in library. Appreciate help to resolve this issue.

Re: VMB3000 Receive notification but does not record

jcwrks — Fri, 09 Dec 2016 19:37:23 GMT

Try a different web browser (eg. Chrome, Firefox, Opera, etc.).

Re: VMB3000 Receive notification but does not record

JamesC — Fri, 09 Dec 2016 21:47:34 GMT

bas1,

Are you using this link to contact support?

Arlo Support

If you are still having trouble opening a case, let me know and I will assist further.

JamesC

Re: VMB3000 Receive notification but does not record

bas1 — Sat, 10 Dec 2016 15:57:05 GMT

Thanks James Yes I am using Arlo support. Just tried again and same results.

Re: VMB3000 Receive notification but does not record

JamesC — Mon, 12 Dec 2016 16:39:14 GMT

bas1,

Send me a private message with your email address and contact information and I will create and escalate a case for you.

For instructions on how to send a private message (if needed), see here: https://community.netgear.com/t5/Community-Welcome/Private-Messenger/td-p/1156892

JamesC

Re: VMB3000 Receive notification but does not record

simple1 — Sat, 15 Jul 2017 19:23:14 GMT

Thanks JG that work I was having the same problem and your suggestion work