topic Firmware Updated now everything is red, help! in Arlo

Firmware Updated now everything is red, help!

slopeboy40 — Wed, 07 Dec 2016 20:45:25 GMT

This morning 12/7/16 I found that one of my Arlo cams bbatteries were dead. Installed fresh new batteries and was prompted to perform a firmware update. After performing this update everything is now reddish/purplish/pinkish in color. I have opened the battery door a few times now to reset the camera but no change. Is

Re: Firmware Updated now everything is red, help!

TomMac — Wed, 07 Dec 2016 23:50:52 GMT

Contact support... possible defect if it doesn't fix itself by pulling and reinstalling the batteries

Re: Firmware Updated now everything is red, help!

slopeboy40 — Thu, 08 Dec 2016 20:10:01 GMT

Thanks. I'm in contact with them now.

Re: Firmware Updated now everything is red, help!

slopeboy40 — Thu, 22 Dec 2016 20:01:11 GMT

Update: Netgear authorized a replacement camera for me. Excellent customer service!

Re: Firmware Updated now everything is red, help!

slopeboy40 — Wed, 01 Feb 2017 22:31:06 GMT

Just had a second camera do this now!

Re: Firmware Updated now everything is red, help!

JamesC — Thu, 02 Feb 2017 18:18:20 GMT

slopeboy40,

Consider rebooting the camera (open and close the battery compartment door). If you're still experiencing the same behavior, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Firmware Updated now everything is red, help!

slopeboy40 — Thu, 09 Feb 2017 19:23:01 GMT

Netgear has authorized another replacement camera for me. I wish they didn't need replacing but GREAT customer service!