topic Re: Factory Reset NOT working.... in Arlo

Factory Reset NOT working....

jovANDres — Mon, 05 Dec 2016 16:22:27 GMT

Tried holding the reset and synk buttons for more than 40secs and no amber color... still green

is any other method to get a factory state? BTW I'm trying this because the whole system went off and disapeared from my dashboard (I have no devices on and impossible to conect)

Re: Factory Reset NOT working....

TomMac — Mon, 05 Dec 2016 18:27:05 GMT

Just hold in the reset button for 10 seconds till front LED flash

both buttons held is the old way

Re: Factory Reset NOT working....

jovANDres — Mon, 05 Dec 2016 18:33:39 GMT

I did try that (initailly). holding, holding... my hand was numb already (over 45 secs), also I left it unplug for more than a min and reconnect everything again with no sucess.

Re: Factory Reset NOT working....

Leftyoak27 — Mon, 05 Dec 2016 20:46:08 GMT

I am having the same problem! Factory reset not working, my base station does not connect to my email account.

Re: Factory Reset NOT working....

jguerdat — Mon, 05 Dec 2016 21:32:06 GMT

It may be that you're not actually hitting the reset button. You should feel and hear a click when pressing it. Maybe the button is somewhat offset in the hole.

Re: Factory Reset NOT working....

jovANDres — Mon, 05 Dec 2016 21:37:36 GMT

I'm definitely hitting the buttom, heard and felt the click when I pressed it and held it.
My initial question was: is any dfferent way to factory reset the base?

Re: Factory Reset NOT working....

Leftyoak27 — Mon, 05 Dec 2016 21:38:31 GMT

OK, got it... I was pressing the sync and reset at the same time. A firmer push of the reset button only has me reset and I have one of my cameras up. The other 2 cameras haven't sync-ed to the base yet after multiple attempts. Any suggestions?

Re: Factory Reset NOT working....

JamesC — Thu, 08 Dec 2016 16:20:33 GMT

Leftyoak27,

What is the LED behavior of the base station and the cameras when attempting to sync?

Be sure you are not holding down the sync button too long (press and release) to allow the base station to enter camera sync mode.

JamesC

Re: Factory Reset NOT working....

jovANDres — Thu, 08 Dec 2016 16:41:53 GMT

ok, after multiple intents, (I did unplugged for a while and follow the rest button (only) procedure) I finally got base reset and cameras connected again.

Thanks for your help.