topic Re: Vertical lines appearing on video in Arlo

Vertical lines appearing on video

salaniz — Sun, 04 Dec 2016 03:31:15 GMT

Purchased a 4-pk two days ago. Installed cameras the same day. Moved the camera covering front porch to a new location today. After completing the installation, vertical lines began showing on the video. Still shot included below. Tried removing the device and then re-syncing. Same issue. Completely reset the entire system, including the base unit. Synced all cameras again. Same issue. Tried switching batteries between units. Same issue. Day is cloudy and raining so no direct sunlight shining into the camera. Anybody else experience this issue?

Re: Vertical lines appearing on video

TomMac — Sun, 04 Dec 2016 13:29:33 GMT

Try and switch two of the cameras to see if the problem follows the camera giving you trouble... if it does, contact Netgear support as it may be defective

Re: Vertical lines appearing on video

steve_t — Sun, 04 Dec 2016 20:33:46 GMT

If it's not a poor wifi signal, it'll be a faulty camera

Re: Vertical lines appearing on video

JamesC — Tue, 06 Dec 2016 18:26:04 GMT

salaniz,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC