topic Re: Sync 1 camera now sync light on base won't flash for 2nd sync in Arlo

Sync 1 camera now sync light on base won't flash for 2nd sync

Ewilt — Sat, 03 Dec 2016 12:01:14 GMT

Any thoughts on the issue? Thanks

Re: Sync 1 camera now sync light on base won't flash for 2nd sync

jguerdat — Sat, 03 Dec 2016 14:02:25 GMT

A frequent issue is pressing the sync button on the base too long. Just do it briefly. If that doesn't help, open and close the battery door and verify that the batteries are in correctly. Finally, if all else fails, use the reset button on the base until the LEDs flash amber. remove all devices in Settings, My Devices and then use the Add Device button on the Devices tab to add the base back in. Sync the cameras, remembering to only briefly press the sync button.

If all that doesn't work, the fastest thinng to do is to swap at the store for another system. If not possible, you'll have to open a case by contacting support at https://www.arlo.com/en-us/support/contact.aspx

Re: Sync 1 camera now sync light on base won't flash for 2nd sync

Ewilt — Sat, 03 Dec 2016 14:13:34 GMT

That worked Thanks

Re: Sync 1 camera now sync light on base won't flash for 2nd sync

GTW — Mon, 13 Feb 2017 17:53:55 GMT

Thanks for the info. Sorted my problem. The secret was in the minimal press of the sync button.