https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180755#M24385 17.6mb download and 1.2 mb upload Fri, 02 Dec 2016 12:16:05 GMT jaberg6 2016-12-02T12:16:05Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180579#M24354 I just have purchased the Arlo product. The camera does not connect to the base Fri, 02 Dec 2016 02:19:57 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180579#M24354 jaberg6 2016-12-02T02:19:57Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180593#M24357 <P>Have you followed the set up instructions? One error that people seem to commonly make is instead of briefly pressing the sync button, they hold it down. Apparently that can cause an issue.</P><P>Can you give us more information. Are the lights on the base station on? Does the camera have any blinking LED lights? The batteries are all in the correct polarity etc</P> Fri, 02 Dec 2016 03:04:25 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180593#M24357 steve_t 2016-12-02T03:04:25Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180612#M24366 <P>Yes I followed the instructions. The camera connects to the base, but needs to update the firmware. When I request the update it starts, but then stops and requests to update the firmware again. &nbsp;Endless loop.</P> Fri, 02 Dec 2016 03:44:55 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180612#M24366 jaberg6 2016-12-02T03:44:55Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180658#M24371 <P>Power cycle the base and open and close the battery doors. Let it run overnight since that's when updates normally occur. Did that fix the update?</P> Fri, 02 Dec 2016 06:31:26 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180658#M24371 jguerdat 2016-12-02T06:31:26Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180697#M24382 Can you go to speedtest.net and tell us what your ping and up and down speeds are? Fri, 02 Dec 2016 09:21:58 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180697#M24382 steve_t 2016-12-02T09:21:58Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180755#M24385 17.6mb download and 1.2 mb upload Fri, 02 Dec 2016 12:16:05 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180755#M24385 jaberg6 2016-12-02T12:16:05Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180756#M24386 18 ms for the ping test Fri, 02 Dec 2016 12:18:02 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180756#M24386 jaberg6 2016-12-02T12:18:02Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180757#M24387 No it didn't. It starts the download but doesn't finish. 2 cameras worked fine on the download Fri, 02 Dec 2016 12:19:17 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180757#M24387 jaberg6 2016-12-02T12:19:17Z https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180786#M24391 <P>Remove the camera in Settings, My Devices and resync. &nbsp;If that doesn't work, contact support at&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">https://www.arlo.com/en-us/support/contact.aspx</A></P> Fri, 02 Dec 2016 13:49:51 GMT https://community.arlo.com/t5/Arlo/Camera-will-not-connect-with-the-base/m-p/1180786#M24391 jguerdat 2016-12-02T13:49:51Z