topic Re: App says base is connected to camera, but camera itself says it's offline? in Arlo https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180713#M24383 Oh geez. I resynced the camera and turns out the batteries were almost dead. Yesterday it said they were fine. I had thought the batteries had lasted a little too long....What good is an inaccurate battery indicator? Either way, problem solved. <span class="lia-unicode-emoji" title=":winking_face:">😉</span> Fri, 02 Dec 2016 10:09:19 GMT Max_82 2016-12-02T10:09:19Z App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180584#M24355 The battery was st 64% yesterday. Why would my camera be offline and say it needs connected to a browser if the settings indicate the base station is ok? Do I need to reboot the camera itself (reconnect it)? Fri, 02 Dec 2016 02:45:25 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180584#M24355 Max_82 2016-12-02T02:45:25Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180591#M24356 <P>Can you explain what's going on a bit clearer please?</P> Fri, 02 Dec 2016 03:01:59 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180591#M24356 steve_t 2016-12-02T03:01:59Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180598#M24359 When I go to look at a live feed, it says "this Arlo device is offline". But when I go to settings, it says my base station is connected. I was able to arm the base station but not turn the camera back on. Fri, 02 Dec 2016 03:09:43 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180598#M24359 Max_82 2016-12-02T03:09:43Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180599#M24360 I have just the basic Arlo. Fri, 02 Dec 2016 03:10:20 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180599#M24360 Max_82 2016-12-02T03:10:20Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180600#M24361 <P>Sounds like the camera lost sync... Resync the camera</P> Fri, 02 Dec 2016 03:12:22 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180600#M24361 TomMac 2016-12-02T03:12:22Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180601#M24362 Hmm. What would cause this? Do you know what it was in the last update in September that causes the cameras to shut down suddenly, which is something I read in the forums? Fri, 02 Dec 2016 03:15:30 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180601#M24362 Max_82 2016-12-02T03:15:30Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180602#M24363 I did get a message two days ago that I couldn't connect because I was signed in from another device, but I wasn't. Fri, 02 Dec 2016 03:16:25 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180602#M24363 Max_82 2016-12-02T03:16:25Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180662#M24374 <P>Try power cycling the base. Sometimes it gets silly. If no go, open and close the battery doors to reset the cameras. If still no go, remove the camera in Settings, My Devices and resync.</P> Fri, 02 Dec 2016 06:38:31 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180662#M24374 jguerdat 2016-12-02T06:38:31Z Re: App says base is connected to camera, but camera itself says it's offline? https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180713#M24383 Oh geez. I resynced the camera and turns out the batteries were almost dead. Yesterday it said they were fine. I had thought the batteries had lasted a little too long....What good is an inaccurate battery indicator? Either way, problem solved. <span class="lia-unicode-emoji" title=":winking_face:">😉</span> Fri, 02 Dec 2016 10:09:19 GMT https://community.arlo.com/t5/Arlo/App-says-base-is-connected-to-camera-but-camera-itself-says-it-s/m-p/1180713#M24383 Max_82 2016-12-02T10:09:19Z