topic Arlo base station drops offline in Arlo

Arlo base station drops offline

Mezjr — Thu, 01 Dec 2016 15:36:26 GMT

Base station keeps dropping offline.

Reset it by unplugging power everything syncs then I try to access cameras and base station drops offline.

Have Netgear AC1750 router direct cable connected.

Can't find article on how to update firmware.

I have another base station that works fine connected to different ATT DSL router.

Re: Arlo base station drops offline

TomMac — Thu, 01 Dec 2016 15:46:55 GMT

If possible, swap the bases... if the problem follows the one giving you trouble now then contact Netgear re possible warranty

Re: Arlo base station drops offline

JamesC — Fri, 02 Dec 2016 18:46:13 GMT

Mezjr,

When you notice this behavior, what is the status of the internet LED on the affected base station? Do you notice the same behavior when attempting to view from all clients/devices (web client, mobile app etc)?

JamesC

Re: Arlo base station drops offline

Mezjr — Fri, 09 Dec 2016 10:48:50 GMT

Swaoped bases problem remains. Moved base connectionfrom HUB to direct router connection problem solved thanks

Re: Arlo base station drops offline

jcwrks — Fri, 09 Dec 2016 12:10:09 GMT

Not to split hairs, but the way I read your first post the Arlo base was connected directly to the router. I see no reference to a "hub". If you do have a hub I hope it's really a switch.

Re: Arlo base station drops offline

Mezjr — Fri, 09 Dec 2016 21:11:29 GMT

It was a cabling issue I had caused. I have an ATT DSL Wireless router. I plugged an old hub into the DSL router to increase ports available on the DSL router. I recently added 2 AC1750 NETGEAR routers. I forgot about the hub. I removed the hub from the network