topic Video not recording to library in Arlo

Video not recording to library

Lipshutz — Thu, 01 Dec 2016 05:21:04 GMT

I have 3 Arlo cameras. For the last 3 days, the recordings have not uploaded to the library. Prior to that each day I had recordings.

Re: Video not recording to library

jguerdat — Thu, 01 Dec 2016 13:38:30 GMT

Power cycle the base and log out and back into the app. Also try a browser to see if there's a difference.

Re: Video not recording to library

JamesC — Fri, 02 Dec 2016 18:28:31 GMT

Lipshutz,

Did the suggested steps above resolve the issue? Are you still seeing this behavior?

Please let us know,

JamesC

Re: Video not recording to library

AApilot80 — Sat, 04 Feb 2017 20:09:27 GMT

I am having the same problem and did reboot on cameras and base still no recording?

Do I need to delete the memory in the cloud?

I am on the free storage base only.

Re: Video not recording to library

jguerdat — Sat, 04 Feb 2017 22:10:40 GMT

No need to delete anything. What are the LEDs on the base showing? Should be 3 green ones. What about the running men in the Devices tab - are they black or gray? Check your modes in the Mode tab to verify that you're not using the Disarmed mode or a schedule that is in a time period with no mode active.