topic Re: arlo won't sync in Arlo

arlo won't sync

Lilly008 — Mon, 28 Nov 2016 04:14:40 GMT

my 2 camreas are not working since day one and im not getting any help from support and they closed my case, batteries diesd in 7-10 days.

what a waste of money

Re: arlo won't sync

arlomaster — Mon, 28 Nov 2016 04:26:11 GMT

😞 that sucks

Hard to really say what's wrong. If it was me, I would reset the base, take the camera batteries out, and relaunch your approach the sync process takes too long.

I've had my cameras for a couple of days and most are around the low 90% in batteries left. I lost a huge chunk in the beginning when I was syncing and upgrading the firmware. Sounds like maybe the cameras have been trying to sync this whole time.

Re: arlo won't sync

arlomaster — Mon, 28 Nov 2016 04:27:18 GMT

*relaunch your app, if the sync process takes too long.

Re: arlo won't sync

Lilly008 — Mon, 28 Nov 2016 04:30:11 GMT

hi, thank you for reply and yeas I did reste, unpluged, remved and replaced batteries, relaunced ..bla bla bla nothing works

Re: arlo won't sync

TomMac — Mon, 28 Nov 2016 12:33:32 GMT

recontact Netgear, you have included support on the Basic level for 3 months

Re: arlo won't sync

Lilly008 — Mon, 28 Nov 2016 13:01:49 GMT

thank you

I did contacted arlo and all I get from them is same answears that do not help me. I think that I got bad product

Re: arlo won't sync

TomMac — Mon, 28 Nov 2016 13:55:08 GMT

Well, if you can't return it , warranty is 1 year...

Again, recontact Netgear re defective units.

Re: arlo won't sync

JamesC — Wed, 30 Nov 2016 18:42:39 GMT

Lilly008,

I was able to review your case and it appears an RMA is being processed for your camera. Please let us know if the RMA resolves the issue.

JamesC

Re: arlo won't sync

Lilly008 — Wed, 07 Dec 2016 01:44:33 GMT

what a waste of money