topic Re: Software keeps looping "add device" even though the base is set and the camera synched in Arlo

Software keeps looping "add device" even though the base is set and the camera synched

Yup6678985 — Thu, 29 Sep 2016 18:35:14 GMT

I click on Cameras it asks me to "Add Device", I tap on "Add Device" I tap the Camera, then the Base Station, it says signing in but never does and loops me back to add device. The base is listed, the lights on the base are green. The sync appears to have worked because the light blinked blue versus amber. Very frustrating. What gives?

Re: Software keeps looping "add device" even though the base is set and the camera synched

TomMac — Thu, 21 Apr 2016 12:43:32 GMT

Have you tried the simple things first like ;

1)a reboot of the base via the power button ?

2)Next would be remove the camera and then reinstall ?

Re: Software keeps looping "add device" even though the base is set and the camera synched

jguerdat — Thu, 21 Apr 2016 12:44:50 GMT

App or browser? Have you tried the other? If both do the same thing, try a factory reset using the reset button until the base LEDs flash amber.

Re: Software keeps looping "add device" even though the base is set and the camera synched

Wizzdog1 — Sun, 27 Nov 2016 19:03:02 GMT

I to have the same problem, I've rebooted sync cameras,take out batteries ect, someone please help, is there someone I can call to help me with this mess.

Re: Software keeps looping "add device" even though the base is set and the camera synched

jguerdat — Sun, 27 Nov 2016 19:04:20 GMT

Did you try the base reset?

Re: Software keeps looping "add device" even though the base is set and the camera synched

arlomaster — Mon, 28 Nov 2016 04:08:48 GMT

Are you using the iPhone app by chance? I had a similar problem with upgrading the firmware. I just double clicked the home button and swiped up on the app and relaunched it.