topic Re: Notifications but no Recordings in Arlo

Notifications but no Recordings

DanDD — Wed, 09 Nov 2016 05:15:11 GMT

Hi,

I am receiving notifications from Arlo but there are no recordings in the library - I have reboot the base station and I have removed and re downloaded the app and still no recordings are in the library. Last night I upgraded to a Premier Subscription to see if that resolved the issue, but still no recordings.

Any help you can provide would be appreciated.

Thanks,

Dan

Re: Notifications but no Recordings

Toastmanpete — Wed, 09 Nov 2016 08:49:15 GMT

Hi Dan

I am having exactly that issue with a brand new setup. Tried using pc to setup and also the app. Everything showing me it should work but no recordings or email notification. Push notification is working fine. I was also thinking upgrading may help but obviously thats not the answer.

It must be a firmware issue as all settings are spot on.

Re: Notifications but no Recordings

maslen5 — Wed, 09 Nov 2016 12:22:55 GMT

Everybody is having this issue, been going for a few days now, im still going though it now, lodged a tech support, they tried to tell me its a upspeed problem, i had that check all ok, dont know where to go from here!

Re: Notifications but no Recordings

JCOLLACHI — Thu, 10 Nov 2016 19:31:08 GMT

I too am having issues with getting notifications but no recordings. Been this way for a week or better ... Removed camera batteries, resterted the base and re-synced the cameras. Still nothing. Any help would be greatly appreciated.

Re: Notifications but no Recordings

Downbytheriver — Sat, 12 Nov 2016 18:57:01 GMT

I am too having this problem, has anyone found out what's up? My recordings have been down for a couple weeks and I've tried just about everything I can think of with no avail.

Re: Notifications but no Recordings

Downbytheriver — Sat, 12 Nov 2016 18:57:20 GMT

Re: Notifications but no Recordings

jguerdat — Sun, 13 Nov 2016 01:46:02 GMT

You may need to reset the base using the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices and start fresh.

Re: Notifications but no Recordings

JCOLLACHI — Sun, 13 Nov 2016 20:55:39 GMT

I've done that several times Spoken with tech support. Everything and still the same. I can manually record and get it in my library but nothing automatically. Notifications all day long but nothing recording in the library.

Re: Notifications but no Recordings

JCOLLACHI — Sun, 13 Nov 2016 21:02:46 GMT

They told me it was a isp speed problem to. All is well there too. Manual recordings are no problem. Speed theory debunked. Ready to throw this in the trash. Contact Home Depot, BBB and attorney general office.

Re: Notifications but no Recordings

Toastmanpete — Mon, 14 Nov 2016 08:21:21 GMT

Mine is not working perfectly

All i did was run the motion test, light comes on camera no problem, then i saved settings and left them. a few hours later, all vidoe footage now appearing in the library.

May have been coincidence and a server issue that they fixed but either way i am all good.

Re: Notifications but no Recordings

JamesC — Tue, 15 Nov 2016 16:30:39 GMT

I have not been able to replicate any issues with recordings arriving in the library after motion is detected.

Are you still experiencing this behavior? If so, consider a base station reboot (using the on-off button) and try again.

Please let me know if you are still having trouble,

JamesC

Re: Notifications but no Recordings

maslen5 — Tue, 15 Nov 2016 19:36:45 GMT

Reboot of the base was the first i did

Re: Notifications but no Recordings

JCOLLACHI — Tue, 15 Nov 2016 21:51:36 GMT

Down by the river. Did you ever get yours working?

Re: Notifications but no Recordings

Downbytheriver — Sun, 20 Nov 2016 21:34:59 GMT

No, I reset my base station and I'm still having issues. 😞 getting frustrated.

Re: Notifications but no Recordings

HeavyDMack — Sun, 20 Nov 2016 22:30:45 GMT

Was going crazy myself so I called support. They told me I just had to update my firmware - cameras need to be 1.2.7730 and base unit 1.8.1_9169. Firmware updates only if you have a good data connection. My system is at a second home with crappy data connection. Took it home and it updated itself in 5 minutes. You may have to sync your cameras up when they are next to the base station. Sounds goofy but Support gave me that direction too. I hope this helps.

Re: Notifications but no Recordings

Downbytheriver — Mon, 21 Nov 2016 03:11:14 GMT

Sounds like it could just work! I'll try it tomorrow! I too have crappy internet but my other cameras (different location/better internet) work great! Thanks for the tip, I'll let you know if it works.

Re: Notifications but no Recordings

Shapur — Sun, 27 Nov 2016 05:39:46 GMT

Hi,

Like all the previous posts concerning the above, I would like an answer to this problem. I hve been following the posts on community in the hope a solution would appear.

It has been going on since early November, until this time worked perfectly. I have unistalled, re-installed a number of times, on two types of Tablets, different PC's using various shades of Linux, Widows 8.1 and Windows 10. The best I can do is a manuel snapshot, it is very frustrating considering the equipment is less than two years old.

I currently cannot not advise anyone to buy this product as it has become untrustworthy, I'm currently seeking out another viable alternative.

-David

Re: Notifications but no Recordings

HeavyDMack — Sun, 27 Nov 2016 12:31:29 GMT

David - make sure you have the most recent firmware. I experienced the very same scenario, including the timeframe when it began not functioning. My data connection at the location was not fast enough (DSL) to upgrade the firmware for the base unit and cameras. Once I upgraded the firmware everything went back to normal. Base unit = 1.8.1_9169 and camera = 1.2.9901.

Let me know how things worked out.

Re: Notifications but no Recordings

Downbytheriver — Mon, 28 Nov 2016 16:33:19 GMT

It worked, when I took it to a better internet, it downloaded and worked perfect. Unfortunately I need to go update it again already.

Re: Notifications but no Recordings

Shapur — Wed, 30 Nov 2016 05:40:49 GMT

HI HeavyDMack,

Internet connection is fast enough and batteries full, went through the update procedure no luck. Firmware for the camera is 1.1.1733 and base station 1.2.1728. I notice this is differnt to the one you quote. Is it possiblr to manually update?

-David