topic Re: Arlo Support for R7000 in Arlo

Arlo Support for R7000

ShockwavePyro — Wed, 23 Nov 2016 10:01:43 GMT

Com on Netgear, where's the support for Arlo on the R7000? It has been promised since February..... Is it coming? If not, just let us know!

Re: Arlo Support for R7000

jguerdat — Wed, 23 Nov 2016 15:05:32 GMT

They have posted that the R7000 will no longer be a supported device for Arlo. If you really want it, I have the last beta available for you to download but then you'll have very old firmware for both the router as well as Arlo with no chance to update.

Re: Arlo Support for R7000

ShockwavePyro — Wed, 23 Nov 2016 15:23:24 GMT

OK, cheers for that I must have missed that post then. I am already running the old firmware, so am ok for now, but don't like the fact that it's an old beta.... is there a router that officially supports the router do you know?

Re: Arlo Support for R7000

jguerdat — Wed, 23 Nov 2016 21:03:54 GMT

Nope. AFAIK, there won't be a router supported. Of course, the fact that the Add Device button still includes an image of a router as well as a base station may imply something is in the works. Just not the R7k.

Re: Arlo Support for R7000

ShockwavePyro — Thu, 24 Nov 2016 09:12:32 GMT

That really sucks... I only bought it as it supported Arlo to reduce the footprint an connections in my office..... very disappointed with that Netgear!!

Re: Arlo Support for R7000

incarvr6 — Thu, 24 Nov 2016 20:46:19 GMT

How to get in touch with Netgear in UK to eather get free base station or full refund for cameras???

Re: Arlo Support for R7000

ShockwavePyro — Thu, 24 Nov 2016 21:36:51 GMT

Tried that, they just ignore you

Re: Arlo Support for R7000

JamesC — Tue, 29 Nov 2016 17:53:21 GMT

incarvr6, ShockwavePyro

Please contact the Arlo Support Team. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo Support for R7000

ShockwavePyro — Thu, 01 Dec 2016 13:42:44 GMT

May I ask what you expect support will advise? If there are no plans to release a firmware update for the R7000 to provide Arlo support, they're just going to say reinstall the Arlo hub aren't they? but this does not alter the fact that I spent £130 on this router ONLY because it advertised that it supported Arlo.

Re: Arlo Support for R7000

Lemitsos — Wed, 25 Jan 2017 06:11:09 GMT

Well believe it or not, I wrote to complain because I bought a camera when I found out that the R7000 could support it and now I could not use the camera anymore and Netgear sent me a base station. And right away! I have never seen a company so customer oriented in my life before. Big thanks and big bravo!

jguerdat wrote:
They have posted that the R7000 will no longer be a supported device for Arlo. If you really want it, I have the last beta available for you to download but then you'll have very old firmware for both the router as well as Arlo with no chance to update.

Re: Arlo Support for R7000

jguerdat — Wed, 25 Jan 2017 22:11:35 GMT

Woohoo! You're the first to post that. Good to knpow!

Re: Arlo Support for R7000

incarvr6 — Wed, 25 Jan 2017 22:20:24 GMT

I got lucky as well, have received free base station from Netgear. First it whas without psu, but they sent it with second delivery. 🙂
Now issue is with same channel on base and router, which makes similar experience as when arlo whas supported on router. No settings available for that yet. 😞

Re: Arlo Support for R7000

jguerdat — Wed, 25 Jan 2017 22:26:58 GMT

I have no issue with the baseusing the same channel as the router with both within inches of each other. However, if you can,use a long ether etcable or a WiFi extender with an Ethernet port to mokve the base away from the router. 20 feet has been mentioned as a suitable distance between the de vices.

Re: Arlo Support for R7000

grahamsims — Mon, 13 Mar 2017 12:52:52 GMT

I too have the same problem, have bought two arlo stand alone camera's and have another one on the way. Is there a possiblity of obtaining a basestation as I need to update my R7000 due to security issues.

Regards,

Graham

Re: Arlo Support for R7000

JamesC — Mon, 13 Mar 2017 15:35:15 GMT

grahamsims,

Please contact the Arlo Support Team. You will find several options for contacting support in the provided link.

JamesC

Re: Arlo Support for R7000

grahamsims — Sat, 25 Mar 2017 15:52:52 GMT

I am very pleased to say that I too have recieved a basestion free of charge. I can not recommend Netgear highly enough for this. Very pleased.

Regards,

Graham