https://community.arlo.com/t5/Arlo/quot-Connection-to-the-camera-has-times-out-quot-and-can-not/m-p/1175226#M23832 <P>&nbsp;</P><P>I have &nbsp;two cameras connected to the base station, but with one of them I have been experiencing some problems lately and the other one works perfectly(cameras are 2,5 months old) and updated to the latest software). When I try to watch live stream from the camera, it says that connection to the camera has timed one ( I have tried accessing the account from chrome, ie, firefox and mobile app), furthermore camera detects motion and notifies&nbsp;me via mobile app notifications, but it does not record a video (in the settings it is set that it records on motion for 20 seconds). I have tried resetting the base station and also&nbsp;removing cameras and the base station from the account with no visible sign of progress-when I removed the non-working camera and when I tried to re-added it back it did not detected back station till I removed the batteries and powered it back on.</P><P>Any help or advice is welcome&nbsp;since I tried every possible option I could think of and I could find it online.&nbsp;</P><P>Thank you for your time and suggestions.</P> Tue, 22 Nov 2016 16:25:57 GMT controlfreak 2016-11-22T16:25:57Z https://community.arlo.com/t5/Arlo/quot-Connection-to-the-camera-has-times-out-quot-and-can-not/m-p/1175226#M23832 <P>&nbsp;</P><P>I have &nbsp;two cameras connected to the base station, but with one of them I have been experiencing some problems lately and the other one works perfectly(cameras are 2,5 months old) and updated to the latest software). When I try to watch live stream from the camera, it says that connection to the camera has timed one ( I have tried accessing the account from chrome, ie, firefox and mobile app), furthermore camera detects motion and notifies&nbsp;me via mobile app notifications, but it does not record a video (in the settings it is set that it records on motion for 20 seconds). I have tried resetting the base station and also&nbsp;removing cameras and the base station from the account with no visible sign of progress-when I removed the non-working camera and when I tried to re-added it back it did not detected back station till I removed the batteries and powered it back on.</P><P>Any help or advice is welcome&nbsp;since I tried every possible option I could think of and I could find it online.&nbsp;</P><P>Thank you for your time and suggestions.</P> Tue, 22 Nov 2016 16:25:57 GMT https://community.arlo.com/t5/Arlo/quot-Connection-to-the-camera-has-times-out-quot-and-can-not/m-p/1175226#M23832 controlfreak 2016-11-22T16:25:57Z https://community.arlo.com/t5/Arlo/quot-Connection-to-the-camera-has-times-out-quot-and-can-not/m-p/1175279#M23833 Interestingly, this is in the Arlo Go section, for the new camera that operates only on cell service.<BR /><BR />I think you should contact support using the Contact Support link at the bottom of the desktop version of this page or use <A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">https://www.arlo.com/en-us/support/contact.aspx</A> since you've done what we would have suggested. Tue, 22 Nov 2016 17:53:01 GMT https://community.arlo.com/t5/Arlo/quot-Connection-to-the-camera-has-times-out-quot-and-can-not/m-p/1175279#M23833 jguerdat 2016-11-22T17:53:01Z