topic Re: Ultra Power Saving Stops Notifications in Arlo

Ultra Power Saving Stops Notifications

wilson1313 — Tue, 22 Nov 2016 21:10:48 GMT

Arlo camera system works fine with no issues.

I put my Android S7 Edge into Ultra Power Saving mode.

When I take it out of Ultra Power Saving mode, arlo no longer provides notifications. No settings have been changed. The videos still exist and system functions.

The only fix for this is to delete the app and re download and re signing into the app. IF i sign out and back in it makes no difference.

Any ideas?

Re: Ultra Power Saving Stops Notifications

jguerdat — Wed, 23 Nov 2016 01:10:38 GMT

What happens if you restart the phone? Not a solution but worthwhile knowing. Open a case at https://www.arlo.com/en-us/support/contact.aspx and contact Samsung.

Re: Ultra Power Saving Stops Notifications

wilson1313 — Wed, 23 Nov 2016 01:12:53 GMT

Restarting doesn't change anything as well. I will contact arlo support. It appears to be a bug

Re: Ultra Power Saving Stops Notifications

TomMac — Wed, 23 Nov 2016 02:12:40 GMT

Just try a Forced Stop of the app and delete the cache ( not data )

Re: Ultra Power Saving Stops Notifications

wilson1313 — Wed, 23 Nov 2016 03:02:34 GMT

That actually does work.... Seems like a bit much to have to do that every time the phone is put into power saving though. I did open a case with support and will report back.

Re: Ultra Power Saving Stops Notifications

TomMac — Wed, 23 Nov 2016 14:08:04 GMT

wilson1313 wrote:
That actually does work.... Seems like a bit much to have to do that every time the phone is put into power saving though. I did open a case with support and will report back.

Good to hear...does sound like an app vs OS bug

PS... I was thinking of upgrading my android to an S7...maybe I'll wait 🙂

Re: Ultra Power Saving Stops Notifications

jguerdat — Wed, 23 Nov 2016 14:12:36 GMT

TomMac wrote:

PS... I was thinking of upgrading my android to an S7...maybe I'll wait 🙂

You mean you're gonna upgrade from your flip phone??

Re: Ultra Power Saving Stops Notifications

TomMac — Wed, 23 Nov 2016 14:23:09 GMT

I can say that my wifes KB slider phone, the battery runs a whole week ..... 🙂

How many phones do that now days?

Yes, I'm going to MAYBE break down and upgrade my anodroid LG

Re: Ultra Power Saving Stops Notifications

wilson1313 — Mon, 28 Nov 2016 22:05:06 GMT

So after going around and around with support......

They suggested I post something on the forums so that their engineers can work on the app and fix the bug...... SO ENGINEERS here you go....