topic Re: Red tint and can't reach Netgear Support in Arlo

Red tint and can't reach Netgear Support

Hvedstrup — Tue, 22 Nov 2016 12:49:30 GMT

One of my 4 cameras have the red tint problem and i have tried everything.

I have registrered my cameras online and tried to choose "replace defective product". When i do this i get to a sceen saying "We are now ready to help you with this product" and then nothing happens. I have tried calling the Danish support telephone but im just put on infinite hold. When trying online chat it tries to connect for hours nothing happens

"We are experiencing an unusually high number of chat requests. All our experts are currently busy handling other customers. We will connect you to a next available chat expert "

Come on Netgear how do i contact you to get my defective camera replaced under it's warrenty?

Re: Red tint and can't reach Netgear Support

jguerdat — Tue, 22 Nov 2016 13:21:30 GMT

Have you tried the Contact Support link at the bottom of the desktop version of these pages or https://www.arlo.com/en-us/support/contact.aspx

Re: Red tint and can't reach Netgear Support

skycooper — Tue, 22 Nov 2016 23:23:09 GMT

I got the same problem.. Red tint..cant reach support either..

Re: Red tint and can't reach Netgear Support

jguerdat — Wed, 23 Nov 2016 01:14:28 GMT

Why not? What have you tried? I supplied the link just above your post.