topic Re: Stopped receiving email alerts on 11-15-2016. in Arlo

Stopped receiving email alerts on 11-15-2016.

JEL — Sun, 20 Nov 2016 22:13:07 GMT

After updating arlo on my iPhone on November 15, 2016, I no loner get email alerts from arlo. I turned off the base station and restarted it, but still it won't send email alerts.

I have two VMW3000 base staions to handle more cameras. The newest one was purchased on 10-23-2016, and it too stopped sending arlo alerts.

Can I delete the arlo app on my iPhone and then downlaod it again? Do I need to be near the base station to do this? I am home now and the base station is at my cabin.

Re: Stopped receiving email alerts on 11-15-2016.

HeavyDMack — Sun, 20 Nov 2016 22:27:34 GMT

It would alert me but not save any recordings - after screwing around with it for too long, I called Support. I just had to update my firmware - they told me cameras need to be 1.2.7730 and base unit 1.8.1_9169. Firmware updates only if you have a good data connection. My system is at a second home with crappy data connection. Took it home and it updated itself in 5 minutes. You may have to sync your cameras up when they are next to the base station. Sounds goofy but Support gave me that direction too. I hope this helps.

Re: Stopped receiving email alerts on 11-15-2016.

JEL — Sun, 20 Nov 2016 22:36:03 GMT

I have no idea how to update my base station when I'm at a different location. I thought it updated it's self. My internet is slow but it works good enough. I need to just call support like you did when I get back to the cabin.

Thanks

Re: Stopped receiving email alerts on 11-15-2016.

JEL — Sun, 20 Nov 2016 22:44:22 GMT

Just checked all of my cameras and my base sation is at the firmware you said they need to be. So that isn't the problem. I do get push notifications, just not email.

Re: Stopped receiving email alerts on 11-15-2016.

jguerdat — Mon, 21 Nov 2016 00:44:17 GMT

Could be various things. Check your rules and verify that email notifications are enabled and has the right email address. Also, check spam folder. If no good, use a different email address to see if your current one is being blocked.

Re: Stopped receiving email alerts on 11-15-2016.

HeavyDMack — Mon, 21 Nov 2016 05:25:44 GMT

Check the firmware on you cameras. They need to have the correct version as well. Hope this helps.

Re: Stopped receiving email alerts on 11-15-2016.

JEL — Mon, 21 Nov 2016 17:13:32 GMT

I checked and all cameras firmware are up to date. I did add a different email address to one of my cameras, and sure enough, I received an alert. So now I need to figure out how to unblock my arlo email alerts my provider is blocking...geesh...

Re: Stopped receiving email alerts on 11-15-2016.

JEL — Mon, 21 Nov 2016 17:15:57 GMT

So now that I changed my email address on one of my cameras. I did get an alert from that camera in my new email account. Now I need to figure out how to get my provider to unblock my arlo alert emails in my original email account.