topic Either I have a defective product, or the product is not ready for prime time. in Arlo

Either I have a defective product, or the product is not ready for prime time.

brownwrap — Mon, 21 Nov 2016 16:39:42 GMT

I bought this product Saturday and have been fighting with it since then. First off I have cameras that constantly disconnect. I have a camera two feet away from the base, yet it disconnects with the others. Today I have a brand new problem. Low battery after two days. Two days, this can't be normal. Besides the fact that I will only get free monitoring for three months, the price of replacing batteries make this product too costly.

Re: Either I have a defective product, or the product is not ready for prime time.

TomMac — Mon, 21 Nov 2016 19:26:53 GMT

brownwrap wrote:

I bought this product Saturday and have been fighting with it since then. First off I have cameras that constantly disconnect. I have a camera two feet away from the base, yet it disconnects with the others. Today I have a brand new problem. Low battery after two days. Two days, this can't be normal. Besides the fact that I will only get free monitoring for three months, the price of replacing batteries make this product too costly.

As to to why the disconnecting.... don't know.

But the first and easy thing to try is reset the cameras by opening and closing the battery door.

Then do a reset of the base ( hold in the reset for about ten seconds till the front leds flash )

Give it a min or two to come back online and you may have to resync the cameras too. ( like when new )

Also, keep an eye on the front leds of the base when the cameras go out, it may help solve the problem knowing if any of them go amber

Re: Either I have a defective product, or the product is not ready for prime time.

brownwrap — Mon, 21 Nov 2016 19:35:17 GMT

It seems to be sending me email updates now. Perhaps I don't understand the operation of the device. I have a browser up showing me all three cameras and when they were last updated. They have an arrow displaying "Live". Do I have to select live to get updates, or do they happen in the background. It is when I go live that the cameras eventually disconnect.

Re: Either I have a defective product, or the product is not ready for prime time.

TomMac — Mon, 21 Nov 2016 20:29:13 GMT

brownwrap wrote:

It seems to be sending me email updates now. Perhaps I don't understand the operation of the device. I have a browser up showing me all three cameras and when they were last updated. They have an arrow displaying "Live". Do I have to select live to get updates, or do they happen in the background. It is when I go live that the cameras eventually disconnect.

The cameras are 'motion triggered, then record" cameras... When ARMED, if the sensor sees motion , the camera will record for the time it is set for.

You can easily tell if the cameras are Armed form the live view screen ... At top of each camera there are icons. One looks like a running man. If the running man is Black, the cameras are armed, if gray then not.

You can manually view at any time by clicking on the LIVE button for each camera. ( you can also manually start a record too by the target button on bottom ). The Live view screen is bascally static... it will show the last picture the camera saw either by a trigger event or a live view. It doesn't change and also has a counter ( lower left ) telling you when it was last changed.

Re: Either I have a defective product, or the product is not ready for prime time.

brownwrap — Mon, 21 Nov 2016 22:02:53 GMT

Is the live feature and email alerts an either or situation? It seem I only get the email alerts if I am not actively watching the cameras.

Re: Either I have a defective product, or the product is not ready for prime time.

TomMac — Mon, 21 Nov 2016 22:50:27 GMT

brownwrap wrote:

Is the live feature and email alerts an either or situation? It seem I only get the email alerts if I am not actively watching the cameras.

Yes.. if manually started Live viewing, you over-ride the ARMED function so you would not get emails.

Emails are sent from a motion - triggered event. ( telling you some motion happened )

Re: Either I have a defective product, or the product is not ready for prime time.

brownwrap — Mon, 21 Nov 2016 22:55:49 GMT

Ah, thank you. I actually bought this for my son. Just trying to learn how to use it. I don't think this all is explained very well with the literature sent with the unit. One big issue I have is the battery is already down to15% and I just bought it Saturday.

Re: Either I have a defective product, or the product is not ready for prime time.

TomMac — Tue, 22 Nov 2016 00:47:39 GMT

Using alot when learning/playing can do that at times.... and or other reasons like distance, signal strenght, etc

I can say my Arlo cams get close to 4 months on best video setting.... then again I use my in a spec manner wher is for motion detect record ( and < 5 mins a day usage( record, live view) is spec use )