topic Re: Issue connecting an add a camera in Arlo

Issue connecting an add a camera

Bigclange22 — Mon, 21 Nov 2016 03:06:23 GMT

I am a brand new Arlo camera owner. I installed a system today with 3 Arlo cameras and 2 Arlo Q cameras. All are up and running as suppose to. I went back to store and purchased another "add a camera". I cannot get it to sync. Tried multiple times. Any ideas, Suggestions.

Re: Issue connecting an add a camera

TomMac — Mon, 21 Nov 2016 03:45:49 GMT

Right off the bat, you prob trying to add mire cameras than the Basic ( free) level allows

the basic Level allows 5 cameras max

Re: Issue connecting an add a camera

TomMac — Mon, 21 Nov 2016 03:51:18 GMT

Right off the bat, you prob trying to add mire cameras than the Basic ( free) level allows

the basic Level allows 5 cameras max

Re: Issue connecting an add a camera

Bigclange22 — Mon, 21 Nov 2016 04:05:37 GMT

It says my basic plan gets 6 cameras.

Re: Issue connecting an add a camera

TomMac — Mon, 21 Nov 2016 14:02:35 GMT

Bigclange22 wrote:
It says my basic plan gets 6 cameras.

There were some "special" packages sold that supported 6 cameras but that needed a special code during account setup.

Basic level supports only 5 cams as mentioned unless above. If you have this and it's not working, then you have to call Netgear.