topic Re: We are sorry, The system is experiencing an unexpected issue. in Arlo

We are sorry, The system is experiencing an unexpected issue.

NMCATT — Fri, 18 Nov 2016 02:42:03 GMT

Whenever I try and sign up for a plan for my arlo system. I get an error message saying "We are sorry, The system is experiencing an unexpected issue.". I have tried via the app, google chrome, and firefox. I am tryting to sign up for the Elite billed yearly. I have tried multiple cards.

Re: We are sorry, The system is experiencing an unexpected issue.

TomMac — Fri, 18 Nov 2016 03:13:23 GMT

Are u in a country that supports a higher plan then basic?

Re: We are sorry, The system is experiencing an unexpected issue.

NMCATT — Fri, 18 Nov 2016 03:20:48 GMT

TomMac wrote:
Are u in a country that supports a higher plan then basic?

I am in the US, currently have basic trying to upgrade to Elite.

Re: We are sorry, The system is experiencing an unexpected issue.

TomMac — Fri, 18 Nov 2016 14:46:44 GMT

At one time in the past, I had a similar problem... The date on the card I used was incorrect and the problem locked me out ( anti phoney card? ).

I had to make a call to Netgear to clear the account to be able to use my card again.

Check with Support via email/phone in US

Re: We are sorry, The system is experiencing an unexpected issue.

JamesC — Fri, 18 Nov 2016 18:40:42 GMT

NMCATT,

At what point are you getting the error message? Could you provide a screenshot?

Are you still seeing this error?

JamesC

Re: We are sorry, The system is experiencing an unexpected issue.

Rgb13 — Sun, 20 Nov 2016 23:08:55 GMT

I have same problem app works on my iPad but not on my phone and it used to

Re: We are sorry, The system is experiencing an unexpected issue.

jguerdat — Mon, 21 Nov 2016 00:45:24 GMT

Try reinstalling the app.